Carlos Layne

Hospitality professional with extensive experience serving customers to the highest standards of satisfaction, with expertise in determining customer needs, dealing with customer sales, complaints and inquiries. Expertise in serving customers to assess and fulfill their needs to the highest standards of satisfaction and deal with inquiries and customer service concerns. Maintained a safe and clean work environment and ensured compliance to the occupational health and safety act.

Developed and maintained positive working relationships, clarified expectations and sought understanding, and took ownership and accountability for own performance. Strong time management skills to multitask and prioritize responsibilities with the ability to work under pressure and anticipate needs, adjust to changing priorities and handle tasks in a timely manner.

Room Service Waiter at WESTIN HOTEL by Marriott (2025-07 – 2026-06)

• Menu Knowledge: Maintain a comprehensive knowledge of the food and beverage menus, daily specials, and wine lists to offer recommendations and accommodate dietary restrictions.
• Tray & Table Setup: Set up room service trays and tables with clean linens, silverware, glassware, and condiments according to hotel luxury standards.
• Guest Service: Anticipate guest needs, address inquiries professionally, and handle any guest concerns or complaints promptly and courteously.
• Billing & Transactions: Process guest payments, post charges to room folios accurately using the hotel's Point of Sale (POS) system, and obtain guest signatures.
• Sanitation & Maintenance: Retrieve trays and dishes from guest corridors and rooms, maintaining cleanliness standards in both the service areas and pantries.
• Cross-Departmental Communication: Coordinate seamlessly with the kitchen, stewarding, and housekeeping departments to ensure a smooth, luxury-level dining experience.

Bar back at Stackt Market brewery (2021-07 – 2026-02)

• Assist bartenders in setting up and maintaining the bar area before, during, and after service
• Restock bar supplies, including glassware, garnishes, liquor, and mixers
• Prepare and replenish garnishes, fruits, and other ingredients as needed
• Clean and sanitize bar tools, utensils, and equipment
• Empty trash and recycling bins in the bar area
• Assist in preparing and delivering drink orders to customers
• Maintain cleanliness and organization of the bar area, including wiping down counters and surfaces
• Help to monitor inventory levels and notify management when supplies need to be replenished
• Provide exceptional customer service by promptly addressing guest needs and concerns

Banquet Server at Various Agencies (2016-12 – 2026-01)

• Provide quick, perceptive and friendly service to all guests in order to maintain continuity of service
• Ensure that table settings and buffet stations are set in accordance to hospitality guidelines and that health and safety guidelines have been observed and that all work station are maintained and organized at all times
• Communicate with banquet captains and event supervisors ensure that all duties for final prep are completed
• Maintain awareness of guests' alcohol consumption and notify a supervisor if any need for concerns
• Respond to and resolve any guest service issues promptly.

Patio Bartender/Restaurant attendant at Chelsea Hotel (2019-06 – 2022-01)

• Greets all bar guests immediately, makes beverage suggestions and answers questions regarding food and beverage service.
• Mixes and serves alcoholic and non-alcoholic beverages for bar and dining room guests.
• Observes bar guests to ensure that guests are satisfied with food, beverages and service; immediately recognizes and responds to any guest's needs and/or requests.
• Maintains cleanliness and organization of the bar counter, back bar, bar work areas, shelving and storage areas.
• Handle food and hot beverages.
• Operate and use all equipment necessary.
• Stocking shelves, pushing carts, climbing ladders.
• Clear tables, carry trays, bus pans, garbage bags.
• Answer any guest questions or direct them to another colleague who can assist them, always ensuring guest satisfaction.
• Picking up food orders from the kitchen.
• Adherence to liquor licensing regulations.
• Maintain a hygienic and safe working environment at all times.

Waiter at Killarney Mountain Lodge (2017-03 – 2017-08)

• Greeted guests and provided quality customer service in fast-paced environment made recommendations and answered questions regarding food and beverages
• Collaborated with front end and kitchen staff to continually ensure continuity of service
• Collected payments from customers and completed money transactions on a POS cash system
• Stocked service areas with supplies maintained inventory and ensured health and safety standards

Certificate in Bartending – Toronto Institute OF Bartending

High School Diploma – Princess Margaret Secondary School

Certificate in Hospitality – Barbados Community Hospitality College (2011 – 2011)