Charles Halligan

I am a motivated and detail-oriented individual with strong customer service experience and a proven ability to work in fast-paced environments. Skilled in managing tasks efficiently while maintaining accuracy and high standards of data integrity. Naturally empathetic, with the ability to support customers in challenging situations and build strong relationships through clear and confident communication.

Experienced in problem solving, decision making, and working collaboratively as part of a team to achieve positive outcomes. Highly organised with excellent attention to detail, and confident using IT systems to manage and record information accurately. I am also keen to develop a long-term career within the insurance industry, with a particular interest in claims handling and supporting customers through their journey from initial contact to settlement.

Workshop Leader - Military Style Education (MSE) - Merseyside, Cheshire and Shropshire

(2024-05 - 2024-09)

• Planned and delivered structured workshops across schools and summer camps in three counties
• Mentored children aged five to eleven, supporting behavioural and personal development
• Led sessions of up to sixty children while maintaining safeguarding and engagement standards
• Supported teaching staff with classroom management and learning activities
• Delivered team building exercises, bushcraft and a range of outdoor and indoor activities
• Designed workshop materials including physical challenges and arts and crafts linked to geography, history and physical education
• Managed and set up equipment including archery sets, bouncy castles and camping tents
• Prepared breakfast and lunch for sessions, managing allergies and following food safety standards
• Supported individuals with varying needs, demonstrating empathy and adaptability
• Managed challenging behaviour calmly, ensuring positive outcomes
• Made quick decisions in fast-paced environments to maintain safety and engagement

Production and Order Fulfilment Assistant - Little BigMen Studios - Liverpool based role, supporting International Operations

(2023-07 - 2025-01)

• Finalised shield and banner transfers with a strong focus on accuracy, quality and presentation
• Packed and dispatched orders, ensuring items were correct, secure and sent on time
• Maintained attention to detail when preparing bespoke products to meet customer expectations
• Worked efficiently to meet deadlines while maintaining consistent standards
• Maintained accurate records and ensured high levels of attention to detail
• Worked efficiently in a fast-paced environment to meet strict deadlines
• Ensured quality control and accuracy in all customer orders

Maintenance Team Member - The Optimum Group

(2025-03)

• Responsible for driving a company van to transport equipment and materials across various Merseyside locations
• Supported the development of a Costa Coffee store in Maghull
• Completed maintenance visits to Go Local stores and new developments including, fixing water leaks, fitting heaters and electrical wiring, conducting removals, painting, refurbishing equipment

Actor - Extra - Expedia Advert in Partnership with LFC

(2025-05 - 2025-05)

• Appeared as an extra in an Expedia commercial at Anfield featuring Liverpool Football Club, gaining first-hand experience of professional production and set operations

Freelance Journalist Training - Liverpool Echo in partnership with Reach - Remote & On Location

(2025-10)

• Researched, written, and published articles covering local news, culture, and events
• Conducted interviews with members of the public, musicians, and local figures
• Applied media law and IPSO regulations to ensure accurate and responsible reporting
• Managed multiple pieces of work simultaneously, meeting deadlines in a fast-paced environment
• Shadowed court reporters at Liverpool Magistrates Court, gaining insight into legal reporting
• Observed newsroom operations, editorial meetings, and live media production
• Attended press events including an LFC press conference at the AXA Training Centre

GCSE's - Childwall Sports and Science Academy (2011 - 2016)

A-Levels or Equivalent - English - Childwall Sixth Form (2016 - 2018)

Diploma in Humanities and Social Science - Sociology - St Helens College (2020 - 2021)

Certificate of Higher Education - History and English Literature - Liverpool John Moores University (2021 - 2023)