Cillian Ross

I am a hardworking Law graduate with a 2:1 honours degree from the University of Sussex. I have 6 years worth of experience in the hospitality sector, and over 3 years experience in bartending. I am able to work under pressure in fast-paced environments due to my experience as an NHS Call Handler and a Lifeguard.

While I am ultimately interested in pursuing a career in Law, I am eager to develop my professional skills in a customer-focused environment, where I can enhance my ability to work with people, problem-solve, and adapt to different challenges.

Bartender at Queens Hotel Portsmouth (2026-01 – 2026-09)

• Mix, garnish, and serve cocktails, beers, wine, and other beverages accurately according to recipes and standards.
• Greet patrons, listen to preferences, offer knowledgeable recommendations, and maintain a friendly atmosphere.
• Process cash, credit, or debit card payments accurately and balance the register at the end of a shift.

Bar & Hospitality Staff at Profiles Agency, Mrs Fitzherberts (2021-11 – 2026-01)

• Delivered exceptional customer service in fast-paced venues, managing multiple tasks simultaneously while resolving conflicts diplomatically.
• Handled cash transactions and inventory with precision, developing strong attention to detail and accuracy in record-keeping.
• Adapted to varying shift patterns and team dynamics.

Call Handler (Remote) at South Warwickshire GP / NHS Vaccine Campaign (2021-09 – 2021-12)

• Managed high-volume inbound calls, handling sensitive personal data with strict adherence to confidentiality protocols, mirroring data protection practices in legal environments.
• Resolved queries efficiently under time constraints, demonstrating clear communication and problem-solving skills
• Adapted quickly to remote working tools and procedures, ensuring accurate documentation and compliance with operational guidelines.

Lifeguard at David Lloyd Leisure, Portsmouth (2020-01 – 2023-06)

• Monitored public safety in a dynamic environment, making rapid decisions and enforcing rules to prevent incidents, building resilience and attention to detail essential for compliance and risk assessment in professional settings.
• Conducted routine inspections and maintained records, honing organisational skills and accountability in high-responsibility roles.
• Collaborated with team members during emergencies, fostering teamwork and effective communication under pressure.

Retail Assistant (Work Experience) at Marks & Spencer, Southampton (2018-07 – 2018-07)

• Assisted customers with queries and transactions, gaining foundational experience in communication, time management, and maintaining a professional demeanor in client interactions.

LLB Law in Law – University of Sussex, Brighton (2022-09 – 2025-06)

A-Levels in General Studies – Peter Symonds College, Winchester (2019-09 – 2021-06)

GCSEs in General Studies – Swanmore College, Southampton (2014-09 – 2019-06)