Davina W
IT STUDENT SUPPORT ANALYST
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About
Management Information Systems student with hands-on IT support experience troubleshooting hardware, software, and other technology systems for students and staff. Experienced in responding to support requests, installing and configuring computer hardware and software, and providing clear, professional customer service. Strong problem-solving, communication, and teamwork skills with an interest in developing technical knowledge for a career in cybersecurity and commercial technology services.
Experience
IT STUDENT SUPPORT ANALYST at University of Massachusetts Lowell (2023-04 – 2023-10)
- Guided students in resolving technical issues involving software, hardware, and other IT systems, helping them effectively use required applications and tools.
- Responded to support tickets and emails from students and staff, providing clear communication and professional customer service.
- Troubleshot hardware and software issues while maintaining a positive client experience.
- Installed and configured computer hardware and software to support users and daily operations.
CAREER AMBASSADOR at Middlesex Community College (2021-09 – 2021-12)
- Guided students in using career exploration tools and online career development resources.
- Assisted students with resumes, cover letters, and Handshake profiles through clear, individualized support.
- Explained tools and processes in an approachable manner and helped users navigate available resources.
DIVERSITY PEER EDUCATOR at Middlesex Community College (2021-06 – 2021-12)
- Facilitated workshops supporting learning and engagement among students from diverse backgrounds.
- Collaborated with staff to develop strategies that encouraged productive communication and supported learning outcomes.
SALES ASSOCIATE at Kwik Auto Care Limited Company
- Served customers and resolved questions and concerns to support successful sales and a positive customer experience.
- Organized spare-parts storage and maintained inventory.
- Coordinated international ordering of new spare parts and maintained supplier invoices and receipts.
Education
Bachelor of Science in Management Information Systems – UNIVERSITY OF MASSACHUSETTS LOWELL (2022-01 – 2026-12)
Associate of Science in Business Administration – MIDDLESEX COMMUNITY COLLEGE (2019-01 – 2021-12)
International Tutor Program Certification in Tutoring – COLLEGE READING AND LEARNING ASSOCIATION (2021-05)
