Dawn Farquharson

Dedicated and highly organised Office Manager and Personal Assistant with over 15 years of experience across healthcare, membership organisations, and private sector environments. Skilled in diary management, financial administration, staff supervision, and customer service. Proven ability to streamline processes, manage complex workloads, and foster positive team performance.

Adept at balancing strategic oversight with hands-on delivery, ensuring smooth operations and excellent service outcomes.

Office Manager - BIVDA

(2023-04 - 2025-03)

• Managed day-to-day office operations, including diary coordination, meeting organisation, and minute-taking.
• Oversaw financial administration including purchase orders, invoicing, and budget tracking using Sage.
• Maintained CRM system and managed weekly communications including newsletters and website updates.
• Delivered high-quality administrative support across the organisation.

Personal Assistant to General Managers - St. Mary's Hospital / Charing Cross - Medicine & Integrated Care

(2020-09 - 2023-03)

• Provided PA support to General Managers across Acute & Specialist Medicine and Stroke & Neurosciences.
• Coordinated diaries, scheduled and minuted meetings, and organised divisional communications.
• Managed procurement activities through e-procurement systems.
• Ensured smooth communication and administration across multiple hospital divisions.

Medical Workforce Team Administrator - St. Mary's Hospital

(2018-06 - 2020-03)

• Processed locum doctor payroll using E-HR and agency claims through Staff Flow.
• Maintained financial tracker for £4.5m annual budget, ensuring accuracy and compliance.
• Provided rota coordination support for medical workforce.

Reception Manager - Brixton Hill Group

(2018-01 - 2018-06)

• Oversaw reception operations, ensuring excellent front-of-house service.
• Line managed reception team, conducted appraisals, and managed rotas, annual leave, and sickness.

Operations Coordinator - Hammersmith & Fulham Centres for Health

(2009-04 - 2018-01)

• Directed daily operations of a busy GP surgery and supported an urgent care centre.
• Line managed 15 reception and admin staff, carrying out appraisals, recruitment, inductions, and training.
• Oversaw HR processes, including absence management and return-to-work interviews.
• Monitored and updated administrative policies and protocols.
• Collaborated with clinical and admin teams to meet practice targets.