Dinesh Mistry
Experienced Administrator and Customer Service professional
Hire this person
Send a job offer directly to this candidate
About
Experienced Administrator and Customer Service professional with over 20 years of experience across administration, HR, customer service, complaints handling, data management and IT support. Skilled in maintaining accurate records, resolving customer queries, managing databases, processing documentation and supporting operational activities. Strong knowledge of SAP, Workday, PeopleSoft and Microsoft Office.
Reliable, organised and adaptable, with a proven ability to work accurately under pressure and manage multiple priorities.
Experience
Admin Assistant - Gate Gourmet
(2025-06 - 2026-06)
- Create and manage purchase orders using SACHS and Workday.
- Process goods received notes and order receipts.
- Check deliveries against orders and investigate discrepancies.
- Carry out stock checks and place replenishment orders.
- Monitor and amend employee working hours on Workday.
- Maintain accurate filing systems and operational records.
- Support warehouse operations when required.
Customer Care Administrator (Temporary) - Zenith
(2025-03 - 2025-04)
- Managed customer enquiries relating to vehicle leasing accounts.
- Created and updated customer cases using internal systems.
- Processed payment plans and account updates.
- Responded to customer enquiries via email and internal platforms.
- Maintained accurate customer records and documentation.
HR Administrator - ASDA
(2015-07 - 2024-12)
- Managed a wide range of HR enquiries relating to pay, contracts, transfers and employee records.
- Processed new starter documentation and employee account requests.
- Supported colleague transfers, contract amendments and leaver processes.
- Used SAP, PeopleSoft, HRSS Portal and Walmart systems to maintain accurate employee records.
- Resolved 30–40 cases per day while meeting service level targets.
- Ensured confidentiality, compliance and high standards of data accuracy.
Complaints & Arrears Advisor - Npower
(2011 - 2015)
Earlier Administration, Customer Service and Complaints Roles
Case Handler - Capita
(2011 - 2015)
Complaints Handler & Customer Service Agent - NewDay
(2011 - 2015)
Customer Service Agent - Vanquis Bank
(2011 - 2015)
Customer Service Advisor - Morrisons
(2011 - 2015)
Customer Relations Advisor - Barclays Bank
(2011 - 2015)
Data Analyst - HBOS
(2010 - 2011)
- Supported HR performance management systems and employee data processes.
- Provided telephone and email support to system users.
- Maintained records, processed updates and produced reports.
- Assisted managers and employees with system queries.
Service Desk Analyst - Servo
(2006 - 2010)
- Delivered 1st and 2nd line IT support to business clients.
- Managed support tickets and resolved hardware, software and network issues.
- Administered Active Directory user accounts and Exchange mailboxes.
- Worked to customer service standards and service level agreements.
Technical Support Analyst - Aramark Ltd
(2001 - 2006)
- Provided telephone and face-to-face IT support to users.
- Installed and configured hardware, software and Microsoft Office applications.
- Diagnosed and resolved technical issues.
- Supported system upgrades, maintenance and equipment deployment.
Education
BSc - Business Information Technology - University of Wolverhampton
HND - Business Information Technology - Leeds Metropolitan University
BTEC National Diploma - Computer Studies
RSA - Business Administration
GCSEs - Including English and Mathematics
