Eilidh Garrow
Customer Assistant
Hire this person
Send a job offer directly to this candidate
About
A reliable and customer-focused retail professional with extensive experience in customer service, cash handling, POS systems, checkouts, self-scan operations, shop floor support, and hospitality. Experienced in assisting customers, resolving enquiries, processing transactions accurately, and maintaining high standards of customer service and store presentation. Friendly, approachable, and adaptable, with a proven ability to work effectively both independently and as part of a team in busy customer-facing environments.
Committed to delivering excellent service and creating a positive customer experience. Currently seeking a part-time retail position.
Experience
Customer Service Assistant (Front End) at B&Q (2026-02 – 2026-08)
Fixed-Term Contract
- Processed customer purchases accurately and efficiently using POS systems.
- Assisted customers with returns, refunds, exchanges, and general enquiries.
- Helped customers locate products and make informed purchasing decisions.
- Developed product knowledge to support home improvement projects.
- Maintained excellent customer service standards in a busy retail environment.
- Supported colleagues in achieving team and store service objectives.
Customer Service Assistant (Front End) at B&Q (2025-11 – 2026-01)
Fixed-Term Contract
- Processed customer transactions and handled cash and card payments.
- Assisted customers with enquiries, returns, and refunds.
- Provided product advice and support to customers.
- Maintained a professional and welcoming customer experience.
- Contributed to the smooth running of front-end operations.
Team Member at Brewers Fayre (2023-09 – 2025-02)
- Delivered excellent customer service in a busy restaurant environment.
- Welcomed and seated customers, taking food and drink orders accurately.
- Processed cash and card payments using POS systems.
- Served food and beverages promptly while maintaining high service standards.
- Cleared and reset tables, ensuring a clean and welcoming environment.
- Resolved customer queries professionally and efficiently.
- Supported stock replenishment and daily operational tasks.
- Assisted in the Play@ Soft Play area, ensuring children's safety and providing first aid when required.
Team Member at Premier Inn City Centre (2022-06 – 2023-09)
- Provided friendly and professional customer service to hotel guests and restaurant customers.
- Took food and drink orders and served customers in a fast-paced environment.
- Processed payments accurately using POS systems.
- Maintained high standards of cleanliness, presentation, and food hygiene.
- Responded to customer requests and resolved issues promptly.
- Assisted with stock replenishment and preparing service areas.
- Worked effectively as part of a team to deliver an excellent customer experience.
Checkout Operator at Somerfield (2007-11 – 2008-07)
- Operated tills accurately and efficiently.
- Processed customer purchases and payments.
- Assisted customers with shopping enquiries.
- Delivered friendly and professional customer service.
Catering Assistant / Retail Assistant at Asda (1999-10 – 2007-07)
- Prepared and served hot and cold meals in staff and customer restaurants.
- Maintained vending machines and replenished chilled stock.
- Handled cash and card transactions accurately.
- Cleaned tables, kitchen equipment, and food preparation areas.
- Worked across multiple departments including Checkouts, Customer Services, George Clothing, Self-Scan, and Shop Floor Support.
- Assisted customers with product enquiries and locating items.
- Maintained high standards of customer service and store presentation.
Education
City & Guilds Level 2 Customer Service in Customer Service
Business Administration NVQ Level 1 in Business Administration
GNVQ Intermediate Business & Finance in Business & Finance
Information Technology Levels 1 & 2 in Information Technology
ITQ Level 1 & Level 2 in Information Technology
City & Guilds Word Power in Information Technology
City & Guilds Number Power in Information Technology
Level 2 Certificate in Hospitality & Catering Principles in Hospitality & Catering
Level 2 Award in Food Safety in Catering in Hospitality & Catering
Standard Grade - English in English
Standard Grade - Mathematics in Mathematics
Standard Grade - Science in Science
Standard Grade - French in French
Standard Grade - Social & Vocational Studies in Social & Vocational Studies
Standard Grade - Classical Studies in Classical Studies
Additional Module - French in French
Additional Module - Ceramics in Ceramics
Additional Module - 2D Art & Design in Art & Design
Additional Module - Classical Studies in Classical Studies
Additional Module - Physical Education in Physical Education
