Elizabeth Coakely

My previous roles include working in the retail industry as an energetic sales assistant with over 10 years of experience, offering exceptional customer service by helping others, handling disputes. Dedicated to delivering positive shopping experience for customers. Seeking role with increasing responsibility and room for advancement.

Also Accurate, assertive and adaptable Personal Assistant who can effectively multi-task in challenging situations and meet critical deadlines. Organised cleaner successful at providing efficient and quality cleaning services. Offers dedicated work history and success in fostering long-term relationships.

Sales Assistant - Calendar Club - Cardiff, Mid Glamorgan

(2021-10 - 2021-12)

• Opened new merchandise boxes and stocked sales floor racks and shelves with latest items.
• Provided helpful, attentive sales support to generate positive customer feedback.
• Managed transactions with high accuracy to achieve smooth till reconciliations.
• Processed multiple daily stock deliveries to maintain accurate order numbers and inventory records.
• Maintained excellent visual merchandising standards by routinely cleaning and organising window and Point of Sale (POS) displays.
• Liaised with customers to determine needs and provide recommendations.
• Promoted special offers and loyalty programme with upselling skills.
• Performed closing duties such as cleaning windows and floors, securing shop premises and cashing-up tills.

Personal Assistant - Cardiff Rugby - Cardiff, Mid Glamorgan

(2013-01 - 2014-07)

• Organised personal and professional calendars, including reminders and updates for upcoming meetings and events.
• Directed and actioned incoming and outgoing correspondence, including postal mail, email and faxes.
• Worked closely with clients to understand desired results and manage expectations.
• Established strong professional relationships with personnel at multiple levels whilst remaining flexible to take initiative and meet tight deadlines.
• Screened incoming telephone calls and PR enquiries, directing them through appropriate communication channels.
• Answered inbound telephone calls promptly, directing clients, vendors and general queries to relevant teams.
• Worked with Microsoft Word and Google Docs to complete word processing tasks.
• Kept reception space tidy and professional to welcome visitors.
• Answered incoming calls from clients, stakeholders and suppliers to take messages or personally handle issues.

Cleaning Operative - Welsh Government - Cardiff, Mid Glamorgan

(2004-02 - 2013-01)

• Liaised with clients to obtain information on daily cleaning priorities, requirements and workload.
• Maintained workplace to company standards by checking areas before finishing jobs.
• Cleaned items efficiently and effectively using tools such as hoovers, dusters, disinfectants and stain removers.
• Kept track of cleaning supplies, promptly ordering low stock supplies.
• Stayed up-to-date in company's procedures, regulations and best practices by attending training and reading company manuals.
• Conducted minor repairs on various equipment, keeping public areas in good working order.
• Kept cleaning equipment in good working order by conducting routine maintenance and inspections.
• Cleaned hard-to-remove stains with superb attention to detail.
• Cleaned floors using tools such as hoovers, dusters, disinfectants or stain removers.
• Kept accurate cleaning, repair and damage reports stored on data management systems, in compliance with company policies.

Bar Staff Member - Wetherspoons - Cardiff, Mid Glamorgan

(2008-01 - 2008-12)

• Upheld high standard of cleanliness in all work areas area.
• Maintained brand image by keeping neat personal appearance.
• Facilitated smooth operations by keeping bar area well-stocked throughout each shift.
• Demonstrated full knowledge of all menu items, contents and preparation methods.
• Cleaned and filled ice bins.
• Conducted ID checks in line with Challenge 25 rules and regulations.
• Delivered quality food and beverage service to over 100 guests per shift.
• Processed cash, credit card and voucher payments using POS terminals.
• Prepared and served ordered beverages, including coffee, espresso drinks and cocktails.
• Maintained facility compliance with health codes, sanitation requirements and licence regulations.
• Optimised customer experience, serving each guest with sincere, positive and enthusiastic attitude.
• Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
• Greeted and seated guests efficiently to establish prompt, high quality service.
• Made product recommendations to customers based on preference, food pairings and special promotions.
• Received orders from wait staff and delivered beverages to guests.

NVQ Level 3 - Hairdressing - Coleg Glen Hafran (2008)

NVQ Level 3 - Business Essentials for Therapists - Coleg Glan Hafran (2007)

NVQ Level 2 - Customer Service - Coleg Glen Hafren (2005)

NVQ Level 2 - Hairdressing - Coleg Glen Hafran (2005)

GCSEs - English, Maths, RE, Geography, Music, Catering, Science - Mary Immaculate R.C. High School (2003)