Elizabeth Oneil

I am a very passionate manager as well as team player.

Customer assistant - Children's world

(1995-01 - 1996-12)

• Customer service, serving and refunding customers
• Merchandising of stock
• Checking in deliveries

Quality team leader - WH Smiths factory

(1999-01 - 2000-12)

Worked closely with the production team to ensure customer orders were up to high standards.

• Ran a team of 6 members
• Coached team members to ensure they delivered the quality and tasks required from the company

Quality controler - Flextronics

(2000-01 - 2001-12)

• Examined all of the final products that were produced from the production line

Online department manager - Morrisons

(2001-11)

Started as a replen assistant and progressed through multiple roles including customer service desk, team leader at checkouts, cash office shift supervisor, admin, cafe manager, and online delivery manager.

• Replen assistant: Worked stock that came in
• Customer service desk: Helped and advised customers, dealt with complaints
• Team leader at checkouts: Ensured quick customer wait times, managed team rotas, dealt with till over/shorts
• Cash office shift supervisor: Counted tills, banked cash out to G4S, handled high value stock, accountable for any issues
• Admin: Dealt with store orders, safe and legal audits, customer enquiries via telephone, helped store deal with waste and shrink issues
• Cafe manager: Managed a team to deliver excellent customer service and quality of meals, dealt with stock movement and stock control
• Online delivery manager: Set up new process, conducted interviews, trained and coached teams, ensured new process met deadlines

GCSE - English - St Andrews High school (1992-01 - 1994-12)

GCSE - History - St Andrews High school (1992-01 - 1994-12)

GCSE - Maths - St Andrews High school (1992-01 - 1994-12)

GCSE - Biology - St Andrews High school (1992-01 - 1994-12)

GCSE - Drama - St Andrews High school (1992-01 - 1994-12)

GCSE - Computing - St Andrews High school (1992-01 - 1994-12)

GCSE - French - St Andrews High school (1992-01 - 1994-12)

Higher - History - St Andrews High school (1995-01 - 1995-12)

Higher - English - St Andrews High school (1995-01 - 1995-12)