Ellie Battrick
NHS 111 Health Advisor
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About
Completed intensive NHS 111 training and progressed to taking live calls. Developed strong active-listening and questioning skills when speaking with patients by telephone. Communicate sensitively and professionally with callers who may be unwell, distressed, or anxious.
Experience
NHS 111 Health Advisor - South East Coast Ambulance Service NHS Foundation Trust (SECAMB)
(2026-07)
- Completed intensive NHS 111 training and progressed to taking live calls.
- Developed strong active-listening and questioning skills when speaking with patients by telephone.
- Communicate sensitively and professionally with callers who may be unwell, distressed, or anxious.
- Gather and accurately record relevant information using specialist IT systems and structured NHS 111 pathways.
- Developed confidence navigating multiple systems while listening, typing, and managing information simultaneously.
- Built strong multitasking, concentration, and time-management skills in a busy, high-demand environment.
- Learned the importance of following procedures, recognising when concerns need to be escalated and seeking support appropriately.
- Work as part of a wider clinical and operational team while maintaining a professional and compassionate approach.
Housekeeping / Customer Service - Who'd a Thought It Inn - Maidstone
(2023-06 - 2026-06)
- Worked in a busy hospitality environment , gaining extensive practical and transferable experience.
- Provided a high standard of customer service and communicated with customers and colleagues on a daily basis.
- Built effective communication and interpersonal skills through regular interaction with a wide range of people.
- Worked independently and as part of a team, developing strong teamwork and leadership skills.
- Managed multiple tasks and priorities while maintaining high standards and attention to detail.
- Developed strong organizational,, time-management, and multitasking skills.
- Demonstrated a strong work ethic and commitment to completing work to a high standard.
Education
A Level / equivalent studies - Sociology, Criminology and BTEC Health & Social Care - Cornwallis Academy
GCSEs - English, Mathematics, Biology, Chemistry, Physics and History - Cornwallis Academy
OCR Level 1/2 Cambridge National Certificate - Creative iMedia — Distinction at Level 2
BTEC Level 1/2 Tech Award - Enterprise — Distinction at Level 2
