Erin Philbin
Hospitality Professional with Customer Service Excellence
Hire this person
Send a job offer directly to this candidate
About
Friendly and motivated hospitality professional with four years' experience delivering excellent customer service in busy conference, events and café environments. Experienced in working under pressure, managing multiple responsibilities, and providing a welcoming experience for customers. Recently completed 4.5 months of independent travel across South East Asia, developing strong adaptability, organisation, confidence and communication skills.
Now looking to build my career in a customer-focused role where I can make a positive contribution and continue to grow professionally.
Experience
Waitress at National Conference Centre (2021-01 – Present)
Delivered exceptional customer service in a fast-paced conference and events venue.
- Managed multiple tables while maintaining high service standards during busy periods.
- Worked closely with kitchen and front-of-house teams to ensure smooth service.
- Resolved customer queries professionally and efficiently.
- Demonstrated reliability, flexibility and excellent time management across a variety of shifts.
Café Worker at National Motorcycle Museum
- Prepared and served food and drinks while maintaining excellent hygiene standards.
- Provided friendly, efficient customer service in a busy café environment.
- Handled customer enquiries and processed orders accurately.
- Supported colleagues to deliver an efficient and enjoyable customer experience.
Private Childcare
- Provided responsible childcare in a safe and caring environment.
- Planned engaging activities and managed daily routines independently.
- Built trusted relationships through reliability, communication and professionalism.
Independent Travel
Planned and managed independent travel across multiple countries, developing confidence, resilience, budgeting, organisation, problem-solving and communication skills while adapting to new cultures and environments.
Education
A Levels in Psychology, Criminology, Philosophy & Ethics
GCSEs in 9 GCSEs including Mathematics (Grade 6), English Literature (Grade 6), English Language (Grade 5)
