Esteffany Ortega

I am a highly skilled Administration and Customer Service Expert with over 10 years of experience in delivering exceptional support to clients and optimising operational efficiency. I am proficient in handling a wide range of administrative tasks, resolving inquiries, and fostering positive relationships. I have strong attention to detail, excellent communication skills, and a proven track record of exceeding performance expectations.

I am seeking to leverage my expertise in a dynamic organisation to drive customer satisfaction and organizational success.

Customer Advisor Administrator - Diligenta

(2022-01)

• Dealing with process referrals
• Measuring and improving the quality of the customer experience being provided
• Using skills, and experience to handle and process customer service requests
• Written and telephone correspondence with customers and other areas in the business to resolve problems
• Processing documents and secure systems email information.

Catering Supervisor - Elior Group

(2021-01 - 2022-12)

• Supervising the stockroom
• Provide excellent customer service and friendly atmosphere
• Barista maestro, coffee and beverage
• Working alongside the manager to create menus and weekly rotas.

Visual Merchandiser, Sales & Administration - Cara London

(2018-01 - 2021-12)

• Creating in-store window displays
• Supervised in-store display and trained new staff on basic display techniques
• Brand ambassador across social media and outside of UK
• Writing weekly performance reports for management
• Provide excellent customer service.

Catering Supervisor - Baxter Storey

(2017-01 - 2018-12)

• Creating weekly menus
• Provide excellent customer service and friendly atmosphere for customers
• Provide health & safety training to new and existing members of staff.

Sales Assistant & Supervisor - H&M

(2015-01 - 2017-12)

• Ensuring that the day-to-day operation of the shop is efficient and effective
• Displaying stock to align with management guidelines
• Looking after floats and reporting any discrepancies to the Store Manager
• Always looking for ways to increase sales and improve the efficiency of the team.

Degree - History of Art - Edinburgh University

Diploma - Fashion & Illustration - Conde Nast College, London

General Academic Studies Degree - History of Art & Literature - San Diego University, California

Academic Studies Degree - History - Universidad de Mexico/UDG