Eva Ahmed

Customer-focused professional with over 10 years of experience in patient and customer support across healthcare, pharmacy, and retail settings. Confident in delivering friendly, professional, and efficient assistance both in person and remotely. Strong communication skills with the ability to build positive relationships and provide excellent customer service.

Proven ability to work in busy, fast-paced environments while remaining calm, accurate, and organised. Experienced in using IT systems including Zendesk, RX, and EPR systems, with administrative skills that support smooth front desk operations.

Customer Care Advisor (Remote) - MedExpress Pharmacy

(2025-04 - 2026-08)

• Served as the primary point of contact for patients via phone, email and live chat.
• Handle a high volume of patient enquiries relating to medication, treatment, side effects and pharmacy services.
• Managed and coordinated virtual consultations between patients and clinicians.
• Resolve complaints and complex queries professionally, escalating clinical and patient-safety concerns appropriately.
• Support patients with digital healthcare systems, including accounts, documents and online services.
• Manage clinical and out-of-hours escalations in line with procedures, safeguarding and patient safety guidelines.
• Liaise with clinicians, pharmacists, GPs and other healthcare providers.
• Supporting the clinical teams with other duties as required.

Pharmacy Dispenser - MedExpress Pharmacy

(2016-03 - 2026-05)

• Processed and dispensed high volumes of private prescriptions accurately and efficiently.
• Maintained accurate dispensary records and stock control, including ordering, receiving and storing medications appropriately.
• Communicated professionally with patients via telephone and email, providing clear medication information and escalating clinical queries when required.
• Followed pharmacy SOPs, maintaining patient confidentiality and compliance at all times.
• Prepared prescriptions for collection and delivery, coordinating deliveries via courier services and Royal Mail.
• Identified and promptly escalated prescription, stock and patient service issues.
• Supported the training and onboarding of new staff, providing guidance on procedures.

Pharmacy Assistant - St Mary's Hospital, Outpatients Pharmacy

(2015-03 - 2016-03)

• Acted as the first point of contact at a busy hospital pharmacy counter, receiving and processing prescriptions.
• Managed shop floor, including ordering, expiry checks and inventory control of OTC medicines and pharmacy supplies.
• Advised patients on over-the-counter medicines and referred clinical queries to pharmacist when required.
• Handled prescription payments, reconciled till totals, and ran front-desk operations daily, consistently meeting targets for shop floor and wellness product sales.
• Handled patient concerns regarding waiting times and delays, keeping patients informed while maintaining a calm and professional approach.
• Maintained GDPR compliance and upheld shop floor hygiene standards throughout the day.

Customer Service Consultant - Next

(2013-09 - 2015-02)

• Provided exceptional customer service in fast-paced retail setting
• Resolved customer complaints and issues to enhance satisfaction
• Processed returns and exchanges while supporting overall store operations
• Managed cash register operations in a busy retail environment and managed customer transactions

Volunteer Patient Pathway Assistant - Newham University Hospital

(2013-09 - 2014-08)

• Scheduled appointments and making reminder calls to confirm patient attendance.
• Updated patient records in EPR systems to ensure accurate and up-to-date information
• Prepared referral letters and organised filing systems for efficient access to patient information
• Completed data entry and general administrative duties

Dispensing Assistant Course - Buttercups Training

NVQ Level 3 Diploma - Child Care and Education

8 GCSEs (Grades A*-C)