Farhat

Experienced aviation professional with extensive background in airport operations, customer service management, and airline handling. Proven track record in managing flight turnaround operations, staff coordination, and operational excellence across multiple international airlines.

Duty Manager at KM Malta Airlines (2024-01 – 2025-01)

Duty Manager at Air Malta (2006-01 – 2024-01)

Managing and controlling overall coordination and quality assurance of the flight turnaround activities of the appointed handling agent at London Heathrow airport

• Oversee all aspects of the handling agent to ensure that the contract conditions are upheld and that customer service delivery and on time performance are maximised
• Monitoring arrivals and departures of KM flights
• Manage and assist customer queries and ensure effective customer service delivery
• Provide primary point of contact to Handling Agents for operational and ticketing issues
• Identify errors at check in that have commercial impact and resolve such problems to ensure data is corrected and customer service standards are met
• Liaise and coordinate with operating crew

Station Manager at Swiss International (2004-01 – 2006-01)

• Attend the monthly Airport Operations Committee Meeting as well as have monthly meeting with the area manager
• In charge of ensuring that set targets sales for excess baggage / ticketing were met
• Ensuring that operational related targets set by head office were met hence successfully reaching being Station no. 1 as well as being consistently amongst the top 5 out of 74 stations during the period
• Customer care

Deputy Station Manager at Swiss International (2003-01 – 2004-01)

Key Account Manager at Swiss International (2003-01 – 2006-01)

In charge of operations / administration related to operations.

• Liaise with airport authorities

Duty Manager at Swissport Kenya (2000-01 – 2003-01)

• Liaise with various airline customers of Swissport
• Liaise with airport authorities
• Responsible / process owner of entire shift when on duty ( which included various departments e.g ramp, security, load control, aircraft cleaning, check in, lost and found
• Key account manager for charter flights / adhoc flights
• Responsible for the ISO ( International Standard Organization) manual preparation /update and distribution to all departments

Deputy Manager Customer Services at Swissport Kenya (1997-01 – 2000-01)

• In charge of rostering 66 staff ( check in / lost and found)
• Team building
• Ensuring staff respect the quality standards set up by the company

Personal Assistant to General Manager at Swissport Kenya (1997-01 – 2000-01)

• Administrative duties
• Responsible for 88 staff administration
• Transport Coordinator

Administration at KLM / Swissair (1996-01 – 1997-01)

Administration at Pakistan Int'l Airlines (1993-01 – 1996-01)

Pitmans – Reeswood College

Computerain

O'Levels

KCSE