Felicia

I am enthusiastic, dependable, flexible and polite with excellent time management skills. I enjoy working within a team setting or by myself as I am confident working independently. I am willing to undertake challenging situations and comply with strict deadlines. I am well organised and like to plan ahead to make sure I meet my goals and I am also friendly and easily approachable. I have future goals of progressing in my career and being the best that I can.

Cabin Crew - Ryanair

(2025-08)

• Warmly welcome customers onboard
• Make sure all safety requirements is met
• Serve customers passionately
• Provide excellent service

Waitressing - Dukes Bistro

(2025-02 - 2025-10)

• Welcoming guests as they enter the restaurant
• Taking orders and communicating with the chef
• Helping guests with enquires on the phone and in real life
• Making sure the restaurant is clean and organized

Front Of House (Work Experience) - Premier Inn - Marine Parade CO15 1RD

(2023-05 - 2023-07)

• Making sure all of the tables are clean and meets the standards
• Making sure the food is restocked and fresh to eat
• Cleaning any messes, spillages and dirty dishes
• Interacting with customers to make sure that they are satisfied

Events Management (Work Experience) - Essex University - CO4 3SQ

(2023-11 - 2024-01)

• Promoted events and prepared the areas
• Checked the health and safety of each area before its in use
• Ordered and delivered food for the events
• Made sure all visitors had the corrects things to accommodate them

Front Of House - Balkerne restaurant - Sheepen Road CO3 3LL

(2023-09 - 2025-05)

• Greet and serve customers with a welcoming and positive attitude
• Make sure all food and drinks are at the correct standard before serving
• Resolving any problems that may affect a customer's experience
• Cleaning and maintaining tables and other areas

Receptionist - Clacton Leisure Centre - Vista Road CO15 6DB

(2023-10 - 2025)

• Presenting a friendly and positive first impression to the building, towards all visitors
• Answering calls and managing emails
• Help with any enquiries or problems
• Managing bookings and memberships

Level 3 NVQ Diploma in Hospitality Supervision and Leadership - Hospitality - Colchester Institute (2023-09 - 2025-06)

Level 2 NVQ Diploma in Food, Beverage and Reception - Food, Beverage and Reception - Colchester Institute (2023-09 - 2024-06)

A-levels - Product Design, Business Studies, Photography - Sigma Sixth Tendring Campus (2022-09 - 2023-07)

GCSEs - General Education - Clacton Coastal Academy (2017-09 - 2022-07)