Florin Mitrofan

Working with MICROSOFT INTUNE, AZURE, AWS, AUTOPILOT, DATTO, INFMIS, JAMF, SOTI MobiControl, IGEL, SERVICE NOW, ACTIVE DIRECTORY, YOGI for IT hardware, software inventory / provisioning / deprovisioning via PXE boot, monitoring and maintenance, for user permission modification purposes. Responsible of monitoring robotic/automated systems, in conjunction with AI driven HIVE software.

Operational Systems Support Specialist - OCADO - Andover

(2023-10 - 2025-02)

Working with MICROSOFT INTUNE, AZURE, AWS, AUTOPILOT, DATTO, INFMIS, JAMF, SOTI MobiControl, IGEL, SERVICE NOW, ACTIVE DIRECTORY, YOGI for IT hardware, software inventory / provisioning / deprovisioning via PXE boot, monitoring and maintenance, for user permission modification purposes. Responsible of monitoring robotic/automated systems, in conjunction with AI driven HIVE software.

• Working within the health & safety policies laid out by the company
• Identifying and raising system faults in SCADA monitoring system
• Helping networking engineers in onsite network projects on the hardware and software side
• Managing progress for various projects and tasks using JIRA
• Provisioning new starters, modifying permissions for current employees via OSP logistics web management interface
• Keeping a good inventory on SERVICE NOW and INFMIS platforms
• Liaising closely with other technology teams within Ocado to achieve the desired outcome and be a point of contact for related queries via SLACK platform
• Using Litmos to keep up to date with for IT and work related SOP
• Enrollment of mobile devices either internal or via BYOD protocol to MDM platforms and software remote installation via INTUNE portal
• Monitoring OGRP autonomous AI driven pick systems from 6 RIVER SYSTEMS
• Provisioning and supporting of VOIP phones
• Remote access support via DATTO RMM software agents
• Provisioning and support of new and current users on the UNIFLOW centralized printing system
• Installation of VXOPS cctv software
• Provisioning IGEL or linux images to NUCs for various endpoint clients throughout the warehouse
• Embedded linux security update for the grid bots 500 series
• Monitoring VMs thru CITRIX web interface
• Using AMT interface for fixing software support on NUCs
• Using GITHUB for linux image support for PXE boot automated install on NUCs

IT Admin / Production Support - NIDEC / CONTROL TECHNIQUES DYNAMICS LTD - Andover

(2021-06 - 2023-10)

Technologies used ACTIVE DIRECTORY, MICROSOFT TEAMS, MICROSOFT 365, VEEAM, WIN7, WIN 10 alongside proprietary hardware testing rig software created by BANAIR for motor QC validation.

• Maintaining the IT infrastructure (servers, networking, printers, workstations)
• Industrial testing and computers installation/maintenance/customization both on the hardware and software side
• Refurbishing products both on electrical and mechanical side for reuse
• Acquiring new IT equipment when/where replacing was needed
• Inventory check-up and hardware upgrade
• Accomplished a major software IT project which involved source code debugging, software library upgrade and Win7 to Win10 upgrade and hardware upgrade
• Using oscilloscope to test encoders
• Using multimeter to recalibrate test and measurement equipment
• Using soldering station and various crimp tools for making testing adapter boxes
• Using network tools for provisioning and maintenance of internal network
• Using internal product manufacture status system for live updates
• Using 3Q62 (Kaizen) for continuous production improvement, encompassing "3Q" (quality employees, quality company, quality products) and "6S" (sorting, straightening, systemic cleaning, standardizing, service, and behavior)

Configuration Engineer - XMA LIMITED - Andover

(2020-10 - 2021-02)

Responsible for device enrollment, inventory management, hardware upgrades, device imaging, software installation, and quality checks.

• Enrolling Google-based devices, IOS mobile devices
• Enrolling Windows-based devices via Autopilot
• Making an inventory of new devices for tracking / management purpose on the client-side (S/N, Asset tags, MAC addresses)
• Peripheral installation and hardware upgrading (RAM, CPU, HDD, SSD)
• Device imaging via SCCM tasks or USB flash drive
• Software installation and post-install configuration, BIOS updates
• Quality checks on all new devices
• Updating spreadsheets via EXCEL or online platforms (SHAREPOINT)
• Quality checks on various aspects of reworked devices: visual, performance/accessory wise

Senior Linux Engineer - NetPay Merchant Services LTD - Southampton

(2020-02 - 2020-07)

Worked with Centos, Ubuntu and Windows-based VMs in a secure environment used for financial transactions. Using SOLARWINDS Spiceworks, WRIKE, JIRA, CONFLUENCE systems to open and complete tasks.

• Assisted in the proactive and reactive management and maintenance of multi-layered, multi-tenant deployment environments
• Provisioning, managing UFW, IPTABLES, FIREWALLD software firewalls
• Provisioned, operated and managed systems that function in a highly secure environment, both on-premise and in the cloud (Google Cloud Platform, AWS, Cloudflare)
• Provisioned POSTFIX mail servers
• Documented all the provisioning procedures
• Managed backup/restore jobs using NAKIVO backup software
• Retrieved documents from the system needed by the management staff
• Spent many weekends and out of work hours on various projects
• Participated in an on-call rota providing 24x7 support and fixed outages
• Deployed and maintained REDIS, DOCKER, KUBERNETES, ZOOKEEPER, KAFKA, GALERA, GANESHA, NGINX, APACHE, HAPROXY, MONGO, RABBITMQ clusters
• Worked with 3-tier clusters (web, mail, db, message queue, etc.)
• Attended weekly team meetings to discuss progress with other team members
• Assisted in the design and build of highly available multi-platform systems
• Used various scripts to automate, configure VM builds and administrated multiple parts of the 3-tier cloud cluster
• Monitored services using PINGDOM, CENTREON, NAGIOS, APPOPTICS, LIBRENMS and administrated essential parts of the infrastructure; also fixed various problems regarding the functionality and deployment of new software
• Provisioned and maintained the Linux based developer web server (NGINX+PHP-FPM)
• Used Microsoft O365 in administrating Microsoft accounts, using Microsoft Teams for communicating with the other members of the team and other departments
• Worked with local GIT server to deploy various branches and versions of software to newly deployed systems
• Managed the CISCO MERAKI VPN/firewall
• Created an NTP centralized server for other servers to sync
• Created a centralized RPM repo for ClamAV
• Installed NODEJS, NPM on DEV servers

Infrastructure Engineer - HIRESERVE LTD - Basingstoke

(2019-07 - 2020-01)

In charge of firewalls, load balancers, ALERT LOGIC IDS system, UPTRENDS monitoring system, ORACLE database servers, APACHE/OHS web servers, POSTFIX mailservers, Centos/Ubuntu/Oracle Linux maintenance, and cloud infrastructure maintenance tasks.

• Completed tickets using the SALESFORCE web interface and used MICROSOFT TEAMS to track various project-related documentation
• Worked with SLACK software to communicate with the other team members regarding various projects
• Liaised with cloud services providing companies (Rackspace, Digital Ocean, Azure) to handle server outages and spam complaints on time
• Maintained SSO Shibboleth on web servers and implemented DKIM 2 key rotation
• Implemented a daily/weekly backup cronjob system on production systems
• Monitored the database server in and out of office hours

IT Infrastructure Administrator - CUSTOM INTERCONNECT LIMITED - Andover

(2018-07 - 2019-07)

Provisioning, de-provisioning all types of IT/VOIP/networking related hardware and software. In charge of network infrastructure, mail, web, ACTIVE DIRECTORY server maintenance, EXCHANGE 2016 mail server maintenance, MICROSOFT SQL 2008 R2 DB server maintenance using SSMS.

• In charge of automating windows updates using WSUS, central SOPHOS antivirus server maintenance, VOIP phones, SOLARWINDS spam filter maintenance, office computers, printers, and hardware and software maintenance
• Implemented a centralized computer inventory system
• Installed and maintained UBIQUITI wifi hardware, NETGEAR switches, CISCO ASA 5500 firewall VPN, DRAYTEK routers, DELL servers, HP servers
• Kept server functionality during hardware-related outages
• Maintained HP SAN storage
• Used Powershell scripts for daily tasks such as backup status updates, monitoring A/D admin users, maintaining MSSQL servers, monitoring any NFS problems
• Installed a new HPE ARUBA L3 switch and FortiGate firewall/VPN site and updated WINDOWS servers/workstations as part of the CYBER ESSENTIALS certification compliance project
• Installed UNIFI SECURITY GATEWAY and configured the WIFI for GUEST, INTERNAL networks using separate VLANs as an added measure cyber-security
• Backup and restore data tasks using a VEEAM backup server
• Installed/configured a new APC UPS system which now holds the network infrastructure and the hypervisors in case of a power outage
• Helped in provisioning a 144 port ARUBA switch

Infrastructure Engineer - GoDaddy - Slough

(2017-03 - 2018-07)

Provisioned and deployed hardware (DELL, HP, Supermicro servers and network equipment). Configured software solutions based on Linux distributions (Centos, Ubuntu) for managed customers using Puppet and Cobbler, and Windows-based servers (dedicated and virtual platforms).

• Doing proactive maintenance, upgrades, and monitoring shared hosting and dedicated systems