Fortunate Nyoni

Detail-oriented and empathetic professional with strong experience in customer service, administration, data handling, and digital communication. Skilled in managing sensitive information, supporting clients, and delivering high-quality service in fast-paced environments. Adept at remote work tools, multitasking, and maintaining accuracy under pressure. Brings excellent communication, organisation, and problem-solving skills with a proven ability to work independently and meet deadlines.

Healthcare Support Worker at NHS Coalville Community Hospital (2024-05 – Present)

Accurately recorded patient data and maintained digital records. Communicated clearly with multidisciplinary teams. Managed multiple tasks under pressure while maintaining accuracy.

• Accurately recorded patient data and maintained digital records
• Communicated clearly with multidisciplinary teams
• Managed multiple tasks under pressure while maintaining accuracy
• Demonstrated strong organisation, prioritisation, and documentation skills
• Responded to urgent situations with professionalism and calmness

Health Care Worker at HCOne Rowans Care Home (2023-08 – 2024-05)

Provided high-quality support and maintained accurate care notes. Built strong rapport with clients through active listening and empathy.

• Provided high-quality support and maintained accurate care notes
• Built strong rapport with clients through active listening and empathy
• Demonstrated reliability, teamwork, and excellent communication

Health Care Worker at Jewel Home Care (2023-03 – 2023-08)

Delivered personalised support and maintained accurate documentation. Managed time effectively across multiple client visits.

• Delivered personalised support and maintained accurate documentation
• Managed time effectively across multiple client visits

Receptionist & Payroll Assistant at Econet Group (2018-11 – 2021-12)

Managed calendars, schedules, and administrative tasks. Entered and processed data with high accuracy. Provided excellent customer service in person, by phone, and via email.

• Managed calendars, schedules, and administrative tasks
• Entered and processed data with high accuracy
• Provided excellent customer service in person, by phone, and via email
• Maintained organised digital and physical filing systems
• Supported management with reports and documentation

Receptionist & Administrative Assistant at Steward Bank (2018-11 – 2021-12)

Delivered professional front-desk service and handled customer enquiries. Managed incoming calls, emails, and client communication.

• Delivered professional front-desk service and handled customer enquiries
• Managed incoming calls, emails, and client communication
• Performed clerical duties including data entry, filing, and document handling

Higher National Diploma in Human Resources – ALISON (2022)

Certificate in Nurse Assistant – Ocean Bird (2022)

Certificate in Information Systems & Business Processes – ALISON (2022)

A-Levels in Accounting, Business Studies, Economics – MosioaTunya High School

Certificate in Computer Operations – HEXCO (2018)

GCSEs – Inyathi High School