George

Experienced Customer Service Advisor with over three years' experience in fast-paced contact centre environments, handling high volumes of enquiries across telephone, email and live chat. Currently supporting patients with NHS repeat prescriptions, taking ownership of enquiries and working across teams to achieve effective resolutions. Calm and professional when handling challenging situations, with experience working to KPIs, maintaining accurate customer records and managing competing priorities.

Strong communicator committed to delivering an efficient, empathetic and positive customer experience.

Customer Service Advisor at Pharmacy2U Ltd (02/2023 – Present)

• Remaining calm while supporting patients with NHS repeat prescriptions and enquiries relating to accounts, orders and deliveries across telephone, email and live chat.
• Listen carefully to customer concerns, gather relevant information and take ownership of customer enquiries providing clear information and working towards effective and timely resolutions
• Communicate professionally and empathetically with customers, including those who may be concerned, frustrated or confused about their prescription deliveries.
• Liaise with GP surgeries and internal Surgery, Dispensing, Dispatch and Pharmacist teams to investigate and resolve enquiries.
• Accurately maintain customer account information using the company's core customer database, Excel and Outlook.
• Manage competing priorities while maintaining high standards of service within a fast-paced customer service environment.

Inbound Call Centre Agent, EE at Clearanswer (09/2022 – 02/2023)

• Handled high volumes of inbound calls, assisting customers with online orders and service enquiries.
• Resolved customer concerns and complaints, liaising with managers and other departments when escalation was required.
• Worked within a target-driven contact centre while maintaining a high standard of customer service.
• Achieved a 91% productivity rate and minimum 36% sales conversion rate.

English Teaching Assistant at IES Antoni Pous I Argila (09/2020 – 06/2021)

• Supported lesson planning and communicated clearly with pupils with varying levels of English.
• Organised extracurricular activities and tracked and reported pupil progress.
• Helped maintain a safe, supportive and inclusive learning environment.

Operations Assistant at Marks & Spencer (01/2019 – 01/2020)

• Supported daily store operations, including opening/closing, deliveries and stock replenishment.
• Worked collaboratively with colleagues while maintaining high standards of organisation and safety.

Athlete (Customer Assistant) at Nike (09/2016 – 07/2017)

• Delivered high-quality customer service, responded to enquiries and advised customers on products.
• Worked towards daily KPIs including app downloads, linked purchases and membership registrations.
• Liaised with back-of-house colleagues to resolve customer requests efficiently.

Customer assistant at Tesco (01/2015 – 07/2015)

• Assisted customers with enquiries, till transactions and product availability.
• Supported stock replenishment and general store operations.

Gym Instructor – Harrow College Gym

01/2014 – 06/2014

•Responsible towards assisting gym members by offering advice and support

•Always friendly and approachable to co-workers and members of the gym.

•Organisation skills was important for sorting out files and handling queries in-person or on the phone

•Generating personalised training plans based on gym members goal

•initiative and communication skills was essential for sharing knowledge and for providing help and support.

•Presentation and the health and safety of gym members was top-priority, so the cleanliness of the gym was always maintained.

BSc (Hons) in Sport and Exercise Science – Leeds Beckett University (2015-09 – 2019-07)

BTEC Level 3 Extended Diploma in Sport – Harrow College (2013-09 – 2015-07)