Georgia Jones

I possess a range of diverse experiences in delivering great customer service. I am a graduate intern from the University of Leeds, where I delivered personalised, 1:1 action plans to over 50 students in a 10 month period. Currently seeking to build upon my front of house and service experience in the hospitality industry.

Employability and Progression Assistant

University of Leeds - Leeds

September 2022 to September 2023

• Liaised with teams across the University of Leeds to support the provision of targeted signposting, information, and support to Widening Participation students/graduates.
• Identified gaps in provision, in collaboration with the wider team, to improve the standard of service delivery.
• Took precise minutes and records of meetings.
• Maintained accurate engagement records, including attendance records, and evaluated feedback.• Provided administrative support to senior members of staff across Microsoft suites, including Word, Excel, and Outlook.

Camerons Brewery - Leeds

October 2021 to October 2022

• Provided a professional and warm front of house service to an average 40 customers per shift in an establishment voted 'best pub in Leeds' 2022.
• Maintained a clean and organised front of house area with a satisfaction rate of 90%.
• Processed over 50 cash transactions per shift with 100% accuracy.
• Worked efficiently in conjunction with bar, floor, and kitchen staff to create a positive and relaxed experience for customers.
• Coordinated communication between floor and kitchen staff to successfully deliver over 20 meals per hour during peak times.
• Set up and reset venue for a range of functions, including weddings, birthdays, and baby showers. Quickly rearranged function areas for multiple events in the same day.

City of York Council - York

May 2021 to October 2021

• Conducted over 40 phone calls a day to COVID-19 positive patients and identify exposed contacts.
• Worked diligently with other team members to trace over 1,200 potential cases.
• Provided contacts with regulated information on COVID-19 protocols; ensured all necessary forms were completed for Public Health England records.
• Dealt with incoming calls and enquiries, served as contactable a point of contact between Public Health England and the general public.
• Possessed an excellent telephone manner, communicating with customers in a professional and courteous manner; received 100% positive feedback from line manager during review.

Nimbuscare Ltd - York

January 2021 to October 2021

• Provided administrative support to healthcare professionals administering the COVID-19 vaccination to over 500 individuals per day.
• Conducted pre-vaccination assessments, screened patients for contraindications, and addressed patient concerns in a calm and friendly manner.
• Assisted in managing patient flow to optimise clinic throughput and reduce waiting times.
• Effectively communicated post-vaccination instructions and potential side effects to over 100 recipients, promoting vaccine confidence and informed decision-making.

City of York Council - York

January 2021 to July 2021

• Prepared 18 testing stations at the beginning of each day, ensuring each had been correctly set up and sanitised.
• Aided over 50 customers per shift in completing test registration, 98% accuracy rate in receiving their results.
• Maintained strict sanitation rules and centre presentation.
• Ensured that an average 25 tests per shift were uploaded to the correct database and logged with photographic proof.

MA Political Communication, University Of Leeds

2021-22

Grade: Distinction

BA English and Politics, University of York

2018-2021

Grade: 2:1