Bradley Paris

Experienced customer service and eCommerce professional with over 20 years' experience across retail, online sales, customer support and administration. Proven ability to manage online marketplaces including eBay, Etsy and Amazon while delivering excellent customer service via telephone, email and live chat. Highly organised, adaptable and self-motivated, with strong communication skills, commercial awareness and a track record of building positive customer relationships.

eCommerce Business at Self-Employed (2022-04 – Present)

Manage an online retail business across eBay, Amazon and Etsy.

• Create and optimise product listings to maximise sales.
• Source products, negotiate with suppliers and maintain stock levels.
• Process payments, manage business finances and dispatch customer orders.
• Provide excellent customer service via telephone and email while resolving customer enquiries efficiently.

eCommerce & Retail Assistant at R & R Electrical (2018-04 – 2022-04)

• Assisted customers in-store and provided technical product advice.
• Processed payments and booked customer repairs.
• Managed stock control, ordering and supplier negotiations.
• Handled customer enquiries via telephone and email.

Customer Service and Finance Administration at Various Temporary Positions (2017-05 – 2018-04)

Worked in customer service and finance administration roles including BIMM University Student Finance Advisor and EAO Ltd Customer Service Administrator.

Web Chat Agent at SpaBreaks.com (2017-02 – 2017-02)

• Supported customers through live web chat, generated sales leads, trained new staff and provided website guidance.

Customer Support Manager at Boomf Ltd (2015-10 – 2016-10)

• Managed telephone, email and live chat support.
• Led customer retention activity and B2B enquiries.
• Introduced new email software and managed seasonal staff.
• Produced customer feedback reports and handled refunds.

Customer Care Advisor at MedicAnimal Ltd (2014-03 – 2015-08)

• Handled 80–100 calls and up to 200 emails daily.
• Provided product and animal nutrition advice.
• Managed live chat, customer retention and outbound customer updates.

Family Carer at Self-Employed (2013-01 – 2014-02)

Provided full-time care for a family member.

Customer Service Team Leader at Thane Direct UK Ltd (2011-08 – 2013-01)

• Supervised a team of 13 customer service advisors.
• Conducted interviews, training and one-to-one meetings.
• Managed escalated complaints, Trading Standards enquiries, refunds and replacements.

Customer Service & Sales at Photomart (2007-04 – 2011-03)

• Managed a customer portfolio, generated sales and handled inbound enquiries, complaints and order processing.

Receptionist (Temporary) at Allied Recruitment (2006-07 – 2007-03)

• Managed reception duties, telephone calls, emails and incoming/outgoing post.