Front office administrator at JORDAN INTERNATIONAL BANK (2024-11 – Present)
- Updated company databases regularly for accurate record-keeping.
- Enhanced communication with clients by promptly answering phone calls and emails.
- Handled sensitive information with discretion, upheld confidentiality standards.
- Promoted a positive work atmosphere through effective conflict resolution skills.
- Directed visitors to appropriate personnel or department, facilitated efficient service delivery.
- Kept track of expenses, helped maintain budgetary control in the department.
- Improved office efficiency by streamlining administrative procedures.
- Ensures catering is in place when needed.
- Liaised with maintenance team, maintained clean and functional office environment.
- Looks after all visitors including Board members when in London, including booking restaurants, travel, accommodation or entertainment as directed.
- Answered and helped resolve enquiries from clients, vendors and public.
Hospitality Assistant at REED HOSPITALITY (2024-02 – 2024-11)
Delivered high-standard hospitality services to Members of Parliament during banqueting events, conferences and parties.
- Managed tasks including serving canapés, main courses, desserts and beverages ensuring a seamless guest experience.
- Set up and polished cutlery, glassware and table settings in preparation for formal dining events.
- Maintained cleanliness by wiping tables, emptying bins and restocking food supplies.
- Acted as a liaison between the kitchen and dining areas, efficiently managing food trolleys and logistics.
- Managed post-event teardown by clearing all setups, returning items to designated places, and preparing venue for the next day.
Fashion Sales Associate at HOUSE OF FRASER (2020-12 – 2021-01)
- Provided customers with enjoyable and memorable shopping experiences through relationship building and going the extra mile to assist needs.
- Assisted customers in measuring and sizing to determine optimum clothing and shoe fit for them.
- Maintained up to date awareness on the fashion trends to provide knowledgeable outfit advice to customers.
- Assisted customers in selecting appropriate clothing based on their personal style, body shape and other features.
- Efficiently and independently processes customer's cash and card payments at checkout, providing correct change for cash purposes.
- Applied cross-selling skills in selling additional products to customers, increasing purchase amounts.
- Maintained an extensive knowledge of the ever-changing fashion product range by attending sales meetings and reviewing stock manuals.
- Assisted managers in planning store layouts, creating based on highlighted trends, promotions and sales.
Fashion Advisor at TOPSHOP (2018-02 – 2020-12)
- Carefully assessed current wardrobe style to help create improvements and seasonal upgrades.
- Replenished stock handled deliveries and processed digital orders to maintain supply and consistent inventory.
- Conducted consultations to understand client needs, helping to make appropriate purchases for clothing, shoes and accessories.
- Maintained an extensive knowledge of the ever-changing fashion product range by attending sales meetings and reviewing stock manuals.
- Provided customers with enjoyable and memorable shopping experiences through relationship building and going the extra mile to assist needs.
- Stayed updated on trends through regular research on social media, magazines and fashion influencer blogs.
- Greeted customers with care and professionalism to maintain exceptional store service ratings.
- Monitored shoppers' activities and intervened to prevent theft, damage or loss of items.
- Located suitable products upon request based on customer requirements.
- Labelled and tagged clothing with price tags, offers or discounts to facilitate purchases.
- Unpacked deliveries and prepared items for sale by hanging, tagging and steaming.
- Trained new team members in cash register operation, stock procedures and customer service.
- Maintained clean, tidy and organised checkout areas.
- Maintained neat and clean shop floor and storage areas.
