Grace Malanda

Experienced professional with focus on front office administration, ensuring smooth and efficient operations. Skilled in managing schedules, handling communications, and providing excellent customer service. Capable of improving office workflow through strong organisational skills and proactive problem-solving.

Front office administrator at JORDAN INTERNATIONAL BANK (2024-11 – Present)

• Updated company databases regularly for accurate record-keeping.
• Enhanced communication with clients by promptly answering phone calls and emails.
• Handled sensitive information with discretion, upheld confidentiality standards.
• Promoted a positive work atmosphere through effective conflict resolution skills.
• Directed visitors to appropriate personnel or department, facilitated efficient service delivery.
• Kept track of expenses, helped maintain budgetary control in the department.
• Improved office efficiency by streamlining administrative procedures.
• Ensures catering is in place when needed.
• Liaised with maintenance team, maintained clean and functional office environment.
• Looks after all visitors including Board members when in London, including booking restaurants, travel, accommodation or entertainment as directed.
• Answered and helped resolve enquiries from clients, vendors and public.

Hospitality Assistant at REED HOSPITALITY (2024-02 – 2024-11)

Delivered high-standard hospitality services to Members of Parliament during banqueting events, conferences and parties.

• Managed tasks including serving canapés, main courses, desserts and beverages ensuring a seamless guest experience.
• Set up and polished cutlery, glassware and table settings in preparation for formal dining events.
• Maintained cleanliness by wiping tables, emptying bins and restocking food supplies.
• Acted as a liaison between the kitchen and dining areas, efficiently managing food trolleys and logistics.
• Managed post-event teardown by clearing all setups, returning items to designated places, and preparing venue for the next day.

Fashion Sales Associate at HOUSE OF FRASER (2020-12 – 2021-01)

• Provided customers with enjoyable and memorable shopping experiences through relationship building and going the extra mile to assist needs.
• Assisted customers in measuring and sizing to determine optimum clothing and shoe fit for them.
• Maintained up to date awareness on the fashion trends to provide knowledgeable outfit advice to customers.
• Assisted customers in selecting appropriate clothing based on their personal style, body shape and other features.
• Efficiently and independently processes customer's cash and card payments at checkout, providing correct change for cash purposes.
• Applied cross-selling skills in selling additional products to customers, increasing purchase amounts.
• Maintained an extensive knowledge of the ever-changing fashion product range by attending sales meetings and reviewing stock manuals.
• Assisted managers in planning store layouts, creating based on highlighted trends, promotions and sales.

Fashion Advisor at TOPSHOP (2018-02 – 2020-12)

• Carefully assessed current wardrobe style to help create improvements and seasonal upgrades.
• Replenished stock handled deliveries and processed digital orders to maintain supply and consistent inventory.
• Conducted consultations to understand client needs, helping to make appropriate purchases for clothing, shoes and accessories.
• Maintained an extensive knowledge of the ever-changing fashion product range by attending sales meetings and reviewing stock manuals.
• Provided customers with enjoyable and memorable shopping experiences through relationship building and going the extra mile to assist needs.
• Stayed updated on trends through regular research on social media, magazines and fashion influencer blogs.
• Greeted customers with care and professionalism to maintain exceptional store service ratings.
• Monitored shoppers' activities and intervened to prevent theft, damage or loss of items.
• Located suitable products upon request based on customer requirements.
• Labelled and tagged clothing with price tags, offers or discounts to facilitate purchases.
• Unpacked deliveries and prepared items for sale by hanging, tagging and steaming.
• Trained new team members in cash register operation, stock procedures and customer service.
• Maintained clean, tidy and organised checkout areas.
• Maintained neat and clean shop floor and storage areas.

Bachelor of Arts in Fashion Marketing – University of East London (2025)

Diploma of Higher Education in BTEC Digital Media Production Level 3 – City & Islington College (2019)

GCSE – The City Academy, Hackney (2017)