Jessica Kuffour

As a team-oriented professional, I pride myself on my welcoming demeanour, well-groomed appearance, and strong work ethic.Dedicated to providing the highest quality of service to guests, while maintaining a positive and professional attitude at all times. I understand the importance of building strong relationships with guests, and I am skilled at fostering guest loyalty and nurturing long-term ties.

• Demonstrated expertise in efficient scheduling of housekeeping staffs, utilizing reservation calendars to determine staffing needs and ensuring seamless daily operations.
• Managed email communication and reservation requests, exceptional attention to detail and proficiency in utilising technology.
• Ensured guest room safety and satisfaction by conducting pre-check-in inspections and addressing any issues to guarantee a smooth and enjoyable stay.
• Effectively managed guest check-ins, room inspections, payment processing, including reservations, cancellations, refunds, chargebacks, and manual charges.
• Proactively resolved guest complaints and concerns, demonstrating strong customer service skills and a commitment to maintaining high levels of guest satisfaction.

Swiss Hotel Management School ( 2020 -2023)

Bachelor of Arts In Hospitality Management