Hafeezah Bhoola

I am a very reliable and confident individual who always strives to achieve the best. My resourcefulness is exhibited through the fact that I can adapt and thrive in challenging situations, whether that be individually or within a team. Furthermore, my communication and interpersonal skills have brought me success thus far which I can further implement in the working environment.

Cashier at River Island (2021 – Present)

As a cashier at River Island since 2021, I have provided excellent customer service by processing transactions quickly and accurately. Additionally, I am familiar with assisting customers with inquiries, returns, and exchanges, ensuring a positive shopping experience. I have also handled cash, credit, and debit card payment and assisted with restocking merchandise on the sales floor. As an employee, I made sure to maintain a clean and organized checkout area.

Supply outlet

• Gained experience managing online sales platforms (e.g. eBay, Amazon, etc.), handling product listings, pricing, and order processing.
• Developed strong communication skills by responding to customer inquiries, handling complaints, and ensuring customer satisfaction via email, chat, or social media.
• Responsible for accurately picking, packing, and preparing customer orders for shipment, ensuring all items met quality and presentation standards.
• Regular stock counts, and assisted in restocking to ensure product availability and minimize discrepancies.

Debenhams

By working in Debenhams, I have gained experience dealing with a variety of customers and how to handle situations in a positive and polite manner. Assisted with processing online orders, including picking packing and preparing items for delivery, I have learnt how to work the till, how to manage in the back and how to set all the clothes. Additionally, I now have experience in working at a retailer and I believe that I can handle anything that is thrown at me.

GCSE – Zakaria Muslim Girls' High School (2012 – 2016)

Diploma in Art and design (2016 – 2018)

Diploma in Photography (2016 – 2018)