Hannah Elliott

Highly motivated customer service and reservations professional with over 18 years' experience across hospitality, sales, guest relations and venue operations. Proven success in managing high volumes of customer enquiries, driving booking conversions, building client relationships and delivering exceptional guest experiences. Experienced in reservations systems, CRM platforms, invoicing and GDPR compliance.

Recognised for consistently exceeding sales targets and delivering outstanding customer service.

Central Reservations Executive - The Revel Collective / NEOS Hospitality

(2025-04)

• Confidently communicating with guests across multiple channels like phone, email and live chat.
• Booking guests using several booking systems, making sure all information is correct and up to date.
• Handling customer issues such as last-minute changes, special requests, or complaints.
• Dealing with a high volume of customer enquiries with patience and professionalism.
• Compliance with GDPR regulations.
• Communicating with all areas of the business from venue managers to accounts.
• Processed invoices and receipts accurately while maintaining compliance with internal financial procedures.

Sales Executive - The Revel Collective

(2012-12 - 2025-04)

• Provide phone and email coverage and customer support, ensuring strong brand communication.
• Managed corporate bookings and venue show-arounds, contributing to revenue growth and high booking conversion rates.
• Achieving PBR targets and a proven track record of booking conversion.
• Conducting outbound calls and visits with a focus to build relationships.
• Utilising the company's CRM systems to send out targeted marketing campaigns.
• Creating weekly booking documents to a high level of accuracy for all areas of the venue to assist in guest delivery.
• Administrative duties for the venue and office

Server - Assistant Manager - Anglian Restaurants

(2007-02 - 2012-12)

I started this role as a server and progressed to assistant manager. As assistant manager my key duties included, ordering stock and managing stock takes, cash handling and end of week cash up, key holder, managing staff rota, monitoring health and safety within the workplace, hiring and training of staff and managers.

3 A Levels - Costessey High School & Sixth Form (2007)

12 GCSEs - Costessey High School & Sixth Form (2005)