Hasan Islam

Motivated and customer-focussed retail professional with over 7 years management experience in customer facing environments, including optical retail. Through my role at Specsavers, I gained valuable exposure to both optical and audiology businesses, working alongside hearing care care professionals and developing an understanding of patient care within a regulated healthcare setting. Passionate about helping people improve their quality of life and eager to build a long term career as a Hearing Aid Dispenser, combining strong interpersonal skills with a genuine interest in hearing healthcare.

Retail Manager at Specsavers (2024-04 – 2025-08)

• Assisted in promoting and coordinating hearing appointments while ensuring patients received a seamless experience across both optical and audiology services
• Lead the day-to-day operation of a large, high volume specsavers store, overseeing retail,dispensing, clinical,admin, audiology and laboratory functions
• Managed and developed a team of over 45 colleagues through coaching, performance reviews, structured development plans and regular one-to-one meetings
• Drove store performance through effective KPI management, commercial planning and continuous monitoring of operational performance
• Partnered with DIrectors and senior stakeholders to support business objectives, identify opportunities for growth and improve customer outcomes
• Lead recruitment, onboarding and succession planning
• Managed employee relations matters including investigations, disciplinary procedures, grievances management and performance improvement plans
• Ensured high standards of compliance across clinical, operational and health and safety requirements
• Delivered training initiatives that improved colleague capability, engagement and overall business performance
• Maintained exceptional customer service standards and customer satisfaction outcomes

Cinema Manager at Cineworld Cinemas (2022-01 – 2024-01)

• Led a team of 30 members and 3 team leaders across multiple operational departments
• Managed recruitment, onboarding, training and performance management
• Led employee relation matters including investigations, disciplinary procedures and grievances
• Drove retail KPI performance through stock management, merchandising initiatives, promotions and team engagement
• Managed payroll, workforce planning, health & safety compliance, risk assessments and operational audits
• Supported profits and loss reporting and business performance reviews
• Developed leadership pathways and coaching programmes that improved internal progression

Team Leader at Cineworld Cinemas (2019-04 – 2022-01)

• Team supervision
• Health & safety

Team Member at Cineworld Cinemas (2018-04 – 2019-04)

Customer Service Assistant at Sky (2021-01 – 2021-05)

Worked Remotely

• Delivered customer service and sales support
• Maintained compliance with GDPR requirements
• Developed strong communication and customer relationship skills

GCSE Qualifications – Buttershaw Business and Enterprise College (2008-09 – 2013-07)