Xai

Customer service professional with experience across hospitality, retail, and client-facing environments. Bilingual in English and Italian, with skills in payment handling, bookings, telephone/email communication, Microsoft Office, and day-to-day administration.

Independent sales and entertainer at Multiple venues (2025-05 – 2025-09)

Drove sales through audience engagement and upselling while supporting event delivery across multiple venues.

• Delivered tailored customer experiences and collaborated with venues during events
• Demonstrated strong self-management, teamwork, and customer handling

Floor Staff at Veeno (2024-06 – 2024-09)

Provided efficient, attentive service while managing assigned tables and maintaining hygiene and safety standards.

• Handled card and cash payments and built product knowledge to support accurate, confident customer interactions

Bar Staff at Viva Italian (2023-09 – 2024-03)

Delivered friendly customer service while preparing drinks, keeping the bar stocked, and supporting smooth service flow.

• Maintained hygiene and safety standards, handled card and cash payments, and managed call reservations accurately

Waitress at D&D London - Issho (2022-02 – 2023-02)

Delivered customer service throughout the dining experience while managing tables and coordinating service to keep service organized and responsive.

• Maintained hygiene and safety standards, handled payments, learned new product information, and supported customers across the dining experience

Customer Service at Mondopizza (2017-01 – 2018-12)

Provided quick, friendly customer service while supporting digital campaigns and merchandise activities.

• Liaised with business partners, assisted with event food service, and handled till and cash management accurately

Administrative Assistant at Nimmings Construction Ltd. (2020-01 – 2021-12)

Managed filing systems and maintained accurate company documentation using Microsoft Office applications.

• Handled administrative tasks and supported the day-to-day organisation of the office
• Communicated professionally with clients and assisted with document preparation and record management
• Maintained organised records and ensured information was kept up to date

Level 3 Art and Design Foundation Diploma in Art and Design – Leeds Arts University (2023-12)

Chinese Level 1 in Chinese Language – Leeds University (2019-12)

CTEC Business L3 Diploma in Business – Notre Dame Sixth Form Catholic College (2017-01 – 2019-12)

GCSE in Multiple subjects – Not specified