Helenor Cody

I would consider myself a very considerate and motivated young person who puts a lot of effort into my studies. I enjoy a good social life and can adapt to most formal and informal situations. I particularly enjoyed sociology at school because I am keen on finding out about society and how people live and behave. I am learning sign language to a basic level to communicate with our students with Hearing impairment.

Willing to relocate: Anywhere

Lead Receptionist - Turret Orthodontics Liverpool - Liverpool

(2025-06)

• Daily administrative tasks
• Strong communication (verbal, written, active listening)
• Exceptional organisation
• Ability to multitask
• Customer service
• Problem-solving
• Tech proficiency (MS Office, Google package, scheduling software, multi-line phones)
• Manage visitors
• Handle mail and any invoices

Fraud Investigator - Monzo - Remote

(2023-03 - 2025-05)

Here I investigate claims for customers to discover correct outcomes for the customer and the company.

• Fraud prevention and education
• I use google sheets and Microsoft and I am proficient in these

Team Manager (Secondment) - Monzo - Remote

(2024-07 - 2024-10)

• I engage in 1:1s and PDPs
• I have been arranging further support for those needed
• Admin for the team
• Checking QA and QC
• KPI checks

Administration Assistant - CMA CGM - Liverpool

(2021-11 - 2023-01)

• Accounts payable
• Invoicing
• Booking / scheduling shipments
• Resolving quay issues and delayed quay payments
• General customer service with consumers
• Freight forwarding
• Exports

Temp manager covering maternity leave - Lloyds Banking Group - Liverpool

(2020-12 - 2021-11)

• I engage in 1:1s and PDPs (mentoring)
• Providing further support for team
• Admin for the team
• Checking QA and QC
• KPI checks

Fraud Advisor - Lloyd's banking group - Liverpool

(2019-10 - 2020-12)

Log claims for customers regarding fraud I also investigate this to decide if I would pay this claim or decline it.

• Fraud prevention and education
• A lot of the time in my role it requires me to educate the customer on what fraud is and how best we can help them

Customer Service Advisor - Lloyd's banking group - Liverpool

(2019-05 - 2019-10)

• Answering calls for customer general queries
• Logging complaints for customers and taking control of the case until resolved
• Sending final response letters, collection letters and statements

Bachelor's degree - Sociology - Edge Hill Univeristy (2016 - 2019)

A-levels - Sociology, English lit, Theology, Government & Politics - Liverpool City College (2014 - 2016)

GCSE's - Maths, English, Science, RS, ICT, Sociology, History - Gateacre Comprehensive School (2011 - 2014)