Ifrah Farah

A focused, determined and hard‑working individual studied BA (Hons) Accounting and Finance at Bloomsbury Institute London. I bring strong customer service experience gained through part‑time roles and volunteering, where I developed confidence, communication skills and the ability to work under pressure. I am motivated to build a successful career and eventually run my own business, using the experience and qualifications I gain over the next few years.

Customer Service Assistant - Chaiiwalla

(2017)

• Supported customers with enquiries, returns and product information, ensuring a positive shopping experience.
• Restocked shelves maintained store presentation and followed stock rotation procedures.
• Operated tills, handled cash and processed card payments accurately.
• Worked as part of a team to meet daily store targets and maintain a clean, organised environment.

Sales Assistant - Next

• Greeted customers and assisted them in finding suitable products.
• Promoted special offers and supported sales targets.
• Managed queues during busy periods while staying calm and professional.
• Learned effective communication and problem‑solving through daily customer interactions.

Receptionist - Premier Inn

• Greet visitors warmly and manage the front‑desk area
• Answer, screen, and direct phone calls and emails
• Handle general enquiries and take accurate messages
• Schedule appointments and manage staff calendars
• Prepare basic documents, forms, and reports
• Perform administrative tasks such as filing, scanning, and data entry
• Maintain visitor logs and issue visitor badges
• Follow security procedures and monitor access to the premises
• Coordinate incoming and outgoing mail and deliveries
• Organise meeting rooms and ensure they are prepared
• Monitor office supplies and place orders when needed
• Assist clients, customers, and staff with information or requests

Factory Worker - Silk Factory

• Operate machinery and equipment safely and efficiently
• Follow production schedules and meet daily output targets
• Inspect products for quality and report defects
• Package, label, and prepare finished goods for shipment
• Maintain a clean and organised work area
• Load and unload materials or products as required
• Follow health, safety, and hygiene procedures at all times
• Assist with inventory checks and stock movement
• Record production data and report issues to supervisors
• Work as part of a team to ensure smooth production flow

Cleaning Services - Housekeep

• Sweep, mop, vacuum, and polish floors
• Dust and wipe surfaces, furniture, and fixtures
• Clean and sanitise bathrooms, toilets, and washrooms
• Empty bins and dispose of waste safely
• Clean windows, mirrors, and glass surfaces
• Restock cleaning supplies and bathroom materials
• Follow health, safety, and hygiene standards
• Report maintenance issues or damages to supervisors
• Use cleaning equipment and chemicals safely and correctly
• Maintain a high standard of cleanliness in all assigned areas
• Perform deep‑cleaning tasks when required
• Work efficiently to meet daily cleaning schedules

Community Support Volunteer

• Helped community members with basic tasks, form‑filling and signposting to services.
• Assisted with organising small events and maintaining a welcoming environment.
• Improved teamwork and communication skills through regular interaction with diverse groups.

BA (Hons) - Accounting and Finance - Bloomsbury Institute London