Ilda Bruka

Highly experienced and versatile administrative professional with over 10 years of experience across office administration, management, customer service and luxury hospitality. Proven ability to take on increasing levels of responsibility, with a career that includes six years in store management and progression from Receptionist to Administrative Assistant within a busy London solicitors' firm. Trusted to provide direct support to senior management, manage confidential information, coordinate multiple priorities and maintain a high standard of accuracy and professionalism in demanding environments.

A confident communicator and highly organised problem-solver, recognised for reliability, initiative, adaptability and the ability to work independently while providing effective support to colleagues and management.

Receptionist → Administrative Assistant - Elder Rahimi Solicitors - London

(2020-09)

Joined the firm as a Receptionist and progressively took on broader administrative responsibilities, including direct support to the Practice Manager and Director and support across the wider team.

• Provide comprehensive administrative and secretarial support to the Practice Manager, Director and wider team, helping day-to-day work run efficiently.
• Maintain matter information, references, folders and documents through the firm's practice management system, ensuring records remain accurate and organised.
• Handle routine client enquiries and correspondence by email and telephone, assist with document requests and follow up on outstanding information.
• Process and post invoices, maintain billing records, monitor outstanding monthly invoices and liaise with colleagues and clerks where information is missing.
• Support AML administration by reviewing matter lists, identifying outstanding identification documents and reporting required follow-up to management.
• Coordinate interpreter arrangements and correspondence; prepare, organise and upload administrative documents including attendance notes and instruction letters.
• Handle confidential information with discretion and independently manage competing priorities while working remotely.

Assistant Club Lounge Supervisor - InterContinental London Park Lane Hotel - London

(2019-10 - 2021-01)

• Supported the supervision and daily operation of the Club Lounge within a luxury hotel environment, coordinating the team to maintain smooth and professional service.
• Assessed team strengths and allocated responsibilities effectively to support performance during busy service periods.
• Trained staff in till-management procedures and reviewed and reconciled daily transactions.
• Maintained high guest-service standards and supported compliance with food-safety and quality-control procedures.

Store Manager - L.P Jewelry - Rethymno, Greece

(2013-04 - 2019-09)

• Managed day-to-day store operations, combining staff supervision, customer service, sales administration and operational responsibilities.
• Built strong working relationships with customers and suppliers and supported the team in meeting store sales targets.
• Trained and supervised staff, reinforcing high customer-service standards through ongoing coaching and support.
• Managed sales records, cash reconciliation, bank deposits and store opening and closing procedures.
• Maintained visual-merchandising standards and developed detailed product knowledge in jewellery and repairs.

Bachelor Degree - Public Relations and Communication - European University of Tirana (2017-07)

Level 3 Admin, PA & Secretarial Diploma - New Skills Academy