Ioan Saunders

Experienced and dedicated Front of House professional with over 6 years in the hospitality industry, delivering exceptional customer service in fast-paced, high-energy environments. Proven ability to manage guest experiences from arrival to departure, resolve queries efficiently, and maintain a welcoming and professional atmosphere. Skilled in coordinating with back-of-house teams, managing bookings, and upholding brand standards in premium venues such as Flight Club Darts and Wagamama UK.

Known for reliability, strong communication skills, and a genuine passion for creating memorable guest interactions.

Junior Front of House Manager - Wagamama UK

(2024-01 - 2025-12)

Working as a floor server at Wagamama UK involved delivering exceptional customer service in a lively venue. My key responsibilities included greeting guests, taking orders, and serving food and drinks efficiently. I also maintain an organised workspace, manage transactions, and ensure guest satisfaction.

I rely on strong communication, multitasking, and problem-solving skills to excel in this role. Working well under pressure, handling busy shifts with a positive attitude, and collaborating effectively with my team are essential. I need to thoroughly understand the menu and make recommendations while adapting to the dynamic, fast-paced environment.

FOH Team Member - Flight Club Darts

(2023-01 - 2024-12)

Energetic and customer-focused professional with experience working in a fast-paced, high-volume hospitality environment.

At Flight Club

Darts, I delivered exceptional front-of-house service by welcoming guests, managing bookings, and ensuring a smooth and enjoyable customer experience. I developed strong communication and teamwork skills while supporting both floor and bar staff, handling customer queries efficiently, and maintaining a vibrant, upbeat atmosphere in line with the brand's social entertainment concept.

Media Intern - Newport City FC

(2023-01 - 2024-12)

• Produced engaging multimedia content including matchday graphics, promotional videos, and social media posts to boost the club's online presence.
• Managed official club social media accounts, delivering live updates and interacting with followers to grow community engagement.
• Photographed matches, training sessions, and events, editing content for use across digital platforms.
• Assisted in writing post-match reports, player features, and club news articles.
• Worked closely with coaching staff and players to gather content and coordinate media coverage.
• Helped maintain brand consistency in all external communications and visual media.

Bachelors Degree - Sports Journalism - University of South Wales (2022-01 - 2025-12)

A Levels - Ysgol Gyfun Gwynllyw (2015-01 - 2022-12)