Iqrah Rajas

I am a conscientious, self-assured worker who takes pride in timely finishing tasks. I've learned skills that I can use throughout my life from various professions and experiences, such as remaining composed in challenging circumstances, managing my time well, and remaining organised.

Crew Member at McDonalds (2024-06 – 2025-05)

As a crew member at McDonalds, I was responsible for various tasks and had many responsibilities including customer enquiries and complaints. During my role, I carried out the following tasks:

• Taking customers order through the till, processing payments (cash and card transactions) ensuring a welcome experience and working with a friendly manner.
• Maintaining food safety standards and preparing menu items for customers.
• Maintaining a clean environment and following hygiene procedures.
• Maintaining efficiency and completing tasks whilst working under pressure, working as a team with other crew members.

Care Assistant at Comfort Call (2023-10 – 2023-12)

As a care assistant at comfort call, I was responsible for many tasks, meaning no two days were the same. During my role, I had the opportunity to conduct the following tasks to assist patients:

• Patients' conditions are monitored regularly by examining their temperature, pulse, and weight. I was also responsible for their medications and enduring that they were taken on schedule.
• Attending to their personal needs and making sure that they were comfortable at all times.
• Accompanied patients to their appointments and answered any questions they had.

Customer Service Representative at Lloyds Bank (2022-08 – 2023-06)

During my employment at Lloyds as a Customer Service Representative, I supported new and existing customers with their financial and service requirements. During this role, I conducted the following:

• Solved customer's issues with empathy and compassion.
• Maintained professionalism when handling different situations including dealing with vulnerable customers.
• Meeting SLA objectives and aiding the team as needed.

Customer Service Advocate at St Gemma's Hospice (2021-09 – 2022-01)

At St Gemma's Hospice, my role consisted of the following:

• Retrieved deposits from customers and outstanding balances.
• Utilised a telephony system to answer a high volume of calls whilst remaining professional and ensuring I complied with GDPR.
• Maintain awareness of drink specials, pricing, and menu changes.

Customer Service Agent at Carpe Diem Enterprise (2020-09 – 2021-06)

In my position at Carpe Diem Enterprise, I was the initial point of contact for customer inquiries about goods and services. This included following through customer feedback to sales or product departments to improve corporate offerings.

A-Levels – Trinity Academy (2018-09 – 2020-06)

GCSE – Dixon Kings Academy (2013-09 – 2018-06)