Ishwarya Goud

Smart professional with experience in developing, leading and managing a wide range of community service projects. Skilled at creating and maintaining successful relationships with clients, volunteers and community stakeholders. Proven ability to develop and implement effective strategies for building and enhancing community service programs.

Dedicated professional with proven performance in management, leadership and communication. Detail-oriented in problem-solving and planning. Ready to make an immediate contribution to your organization.

1. SBHL, READING, UK

HOUSING OFFICER

• Maintain the data base of the Guests in the Hotel.
• Order the Stock weekly required for the Hotel Maintenance.
• Assisting Guest to Schedule Doctor Appointments and Taxi.
• Assist telephone etiquette, answered calls and caller questions, and transferred to proper extensions
• Providing a friendly, welcoming and efficient service to all guests, in line with our vision and values on customer satisfaction.
• Maintain the hotel reception area clean and tidy at all times.
• To administer the general petty cash system and float in an accurate manner
• Provide customers, take orders and serve snacks and drinks.
• Comply with all food and beverage regulations.
• Ensure the best experience of all customers.
• Monitored office supplies inventory and placed orders when necessary.
• Developed effective working relationships with clients to ensure satisfaction with services provided.

2020-06 TO 2021-01

1. R1RCM, HYDERABAD, IN

SENIOR ANALYST

• Assist the Doctors in USA to Collect the Payments from Medical Insurance Company.
• Assist to make calls to 40 + Medical Insurance companies to Follow up with the payer to check on claim status.
• Maintain denial reason of Claim and work on resolution.
• Saving claims in the database using Excel from getting written off by timely following up.
• Should have sound knowledge of working on Billing scrubbers and making edits.
• Processing Contractual adjustments & write off projects.
• Assist the Doctors to have good Cash collected/Resolution Rate.

2018-11 TO 2020-06

1. GENPACT, HYDERABAD, IN

ASSOCIATE

• Assist 100+ customers and pharmacist per day about queries about medication and medical Insurance in Walgreens stores in USA, providing successful solutions in a polite manner using active listening to ensure customer retention.
• Maintain strong company product and insurance coverage to better assist customers and pharmacist with concerns, questions.
• Dealing with complaints
• Processing claims in store website according to Insurance plan.
• Perform basic operations like Data Recording, Formulas, Charts, graphs, Data Organization and Pivot Tables in Microsoft Excel to store the data and queries.

2018-2022

MALLAREDDY COLLEGE OF ENGINEERING

• MASTERS IN COMPUTER. SCIENCE

2014-2018

MALLAREDDY INSTITUTE OF TECHNOLOGY AND SCIENCE

• BACHELORS IN COMPUTER SCIENCE