Izzy May

I'm a motivated and personable individual with a background in client-focused roles and a strong passion for delivering excellent service. With experience in both beauty and front-of-house environments, I've developed key skills in organisation, communication, and creating welcoming, professional spaces for clients. I enjoy working as part of a team, staying calm under pressure, and adapting quickly to new challenges.

Outside of work, I'm passionate about wellbeing, animals, and personal development. I take pride in bringing a positive and grounded attitude to everything I do and am always eager to grow, learn, and contribute wherever I can.

Team Leader & Front of House at Laser Clinics UK (2022-11 – Present)

• Managed front desk responsibilities including booking appointments, handling calls, and welcoming clients.
• Maintained an organised and clean reception area.
• Used clinic software to coordinate diaries and ensure smooth scheduling.
• Handled payments and managed end-of-day cashing up.
• Provided calm and supportive customer care—even in high-stress situations.

Spa Therapist at Champneys Spa Resort (2020-01 – 2022-10)

Worked as part of a large team in a high-end spa hotel, delivering luxury treatments and supporting overall guest experience.

• Delivered a range of spa treatments including massage, facials, and nail services.
• Provided personalised product and aftercare advice using knowledge from in-house and external training (Clarins, Elemis, Jessica).
• Maintained a clean, well-stocked workspace in line with health and safety standards.
• Supported guest experience through spa tours and assisting across departments when needed.

BSc in Cosmetic Science – University of the Arts, London (2024-09)

Level 3 Diploma & Level 2 in Spa Therapy & Beauty Therapy – Barnfield College, Luton (2019-09 – 2021-06)

GCSEs in General Education – Lealands High School, Luton (2014 – 2019)