James Dunkerley

Professional, enthusiastic and career driven Manager with over 3 years' experience as a General Manager / 11 years management experience overall. Having spent 8 years in continuous employment for St Vincent social club, then moving over to restaurant management, as an Assistant Manager. Punctual, courteous and trustworthy individual, looking to further career within the hospitality sector. Full UK driving licence holder.

Assistant Manager - Mitchells & Butlers Plc, Harvester - Live In Castleford/York

(2023-01)

Operating as manager and Host via a Zonal Management System in a consistent 30k a week Site.

• Using Rep.com to monitor Guest review score and Social Media Presence whilst maintaining a green rating with a YTD score of 4.71
• Aided General Manger in achieving the sites first all green scorecard that incorporates exceeding sales, profit, guest health, team engagement and safety
• Competent in all BOH Systems Inc. end of night cash up/weekly Payroll and Tip declaration, Team plan Staff Scheduling in relation to adhering to robust labour forecasts
• Running Shifts as Duty Manager and creating a Team Shift Plan incorporating Breaks, sales targets and 5 star sales incentives
• Ordering Stock Via Trade Team and completing period Stock counts / In-charge of Wet Stock's (SWS) Delivering Full Stock's Monthly over Zoom to District & RBM
• Completed 2 Weeks Mandatory training in Sunderland and Leeds (Kitchen/FOH/TMS/KMS) and numerous training courses via Mable (on Teams Chanel and at various Locations) as required to aid development
• Assisted the General Manager in all day-to-day duties; Including week long successful annual leave holds, maintaining a 5-star EHO on one of the occasions, with the help of KM

Assistant General Manager - Twine and Barrel Ltd - York

(2022-08)

Fully assisted service (Gastro style pub restaurant).

• Staff training, performing interviews and hiring staff
• Using Res Diary to ensure bookings
• Using a Point One operating system to manage wastage, stock, GP, staff scheduling etc
• Working together to assist the General Manager, completing any tasks necessary
• Answering emails and dealing with any telephone correspondence
• Working with the Head Chef to ensure food standards remained high
• Completing any necessary paperwork, in order to ensure compliance with the relevant authorities

Steward then promoted to General Manager - St Vincent Social Club - Hull

(2015-02 - 2022-08)

• Serving a variety of alcoholic and soft beverages
• Overseeing inventory and placing orders / stock management
• Provided organisational leadership and established business vision to achieve sales, profit, and revenue goals
• Managed payroll, whilst in regular contact with accountant
• Minimised loss and misuse of equipment through proper supervision and staff training
• Selected and mentored a Committee, creating a confident leadership team
• Planning key events and function's, liaising with entertainment agencies
• Used social media to expand target audience and maximise profits/profile
• Maintained a Health and Safety Log, risk assessments, pest control, staff training records, PL/EL Insurance and fully complied with the Licencing Act 2003 and Gambling Act 2005

FOH/BOH - Cellar Management FOH & Line Chef - Sailmakers - Hull

(2011-01 - 2015-02)

• Operated and re-stocked the bar/ Expedite and food run
• Cellar Management - including line cleaning and Stocks and accepting Deliveries
• Cooking to order, food preparation & Pots / Deserts

Access to HE Extended Diploma - Law with Business Management

OCR - ICT, Maths & English