Jas Owusu
Customer Advisor
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About
Developed conflict resolution and de-escalation skills through handling customer complaints in a high-footfall environment Supported new colleague inductions, demonstrating early interest in onboarding and people development Gained insight into shift management and staffing needs in a high-volume retail environment
Experience
Customer Advisor at Boots (2026-04 – Present)
- Developed conflict resolution and de-escalation skills through handling customer complaints in a high-footfall environment
- Supported new colleague inductions, demonstrating early interest in onboarding and people development
- Gained insight into shift management and staffing needs in a high-volume retail environment
HR Summer Intern at Autotrader (2026-06 – 2026-08)
Seasonal Sales Associate at Selfridges (2025-11 – 2026-01)
- Assisted with exclusive product launches and limited-edition collections
- Delivered exceptional customer service during high-traffic seasonal events
- Coordinated with multiple teams to ensure smooth campaign execution
Advice Volunteer Role at Manchester Mind (2025-09 – 2026-01)
- Provided emotional support and active listening to individuals experiencing mental health challenges
- Maintain confidentiality and adhere to safeguarding procedures to ensure a safe and supportive environment
- Develop communication, empathy, and problem-solving skills through direct engagement with diverse service users
Retail Assistant at Primark (2025-05 – 2025-09)
- Delivered friendly and efficient customer service in a fast-paced environment
- Worked collaboratively with colleagues to meet daily sales and service targets
- Quickly adapted to changing priorities and store demands
GCSE Maths Tutor at Home-Based (2022-09 – 2023-06)
- Built positive relationships with a diverse range of learners
- Adapted teaching methods to suit individual student needs and learning styles
- Built strong communication skills with parents and learners
Education
BSc in Psychology – Manchester Metropolitan University (2024-09 – 2027-08)
A-Levels in Psychology, Philosophy and Ethics, Biology – Shenley Brook End School (2017-09 – 2024-08)
GCSEs in Mathematics, Triple science, English, Psychology, History, French – Shenley Brook End School (2017-09 – 2024-08)
