Jenni Lo

Highly organised administrator with over five years' experience supporting busy teams through administration, stakeholder communication, record management and confidential information handling. Experienced in coordinating multiple priorities, maintaining accurate documentation and delivering excellent service in fast-paced environments. A proactive and people-focused professional looking to transition into Human Resources, bringing strong organisational skills, attention to detail and a genuine passion for supporting people.

Eager to contribute to a positive workplace culture while developing a long-term career in HR and People Operations.

Strategic Meetings & Events Consultant - Inntel

(2026-01)

Promoted from Meetings & Events Consultant to Strategic Meetings & Events Consultant in January 2026 in recognition of strong performance, client relationship management and the ability to successfully manage complex client accounts.

• Manage a portfolio of client accounts while coordinating multiple projects and priorities.
• Build strong relationships with clients, suppliers and internal colleagues.
• Maintain accurate and confidential records using internal systems.
• Resolve complex enquiries professionally while delivering excellent customer service.
• Work collaboratively across departments to ensure smooth service delivery.
• Ensure deadlines are consistently achieved within a fast-paced environment.
• Support continuous improvements to administrative processes and ways of working.

Meetings & Events Consultant - Inntel

(2023-11 - 2026-01)

• Coordinated client enquiries and arranged meeting and event solutions tailored to business requirements.
• Maintained accurate records and confidential client information.
• Built positive working relationships with clients, suppliers and colleagues.
• Managed competing priorities while meeting strict deadlines.
• Worked collaboratively with internal teams to deliver a seamless customer experience.
• Resolved enquiries efficiently through clear communication and problem solving.

Sales Coordinator - BUFA Composites

(2021-04 - 2023-11)

• Coordinated daily administration and logistics for international customers.
• Maintained accurate business records and processed documentation efficiently.
• Supported internal departments with administrative and operational tasks.
• Prioritised workloads to ensure deadlines were consistently achieved.
• Worked with confidential business information and maintained accuracy at all times.
• Built positive relationships with customers and colleagues across multiple departments.

Receptionist / Administrator (Seasonal) - Martello Beach Holiday Park

(2020-07 - 2021-03)

• Managed a busy reception desk while providing professional administrative support.
• Maintained confidential records and handled sensitive information with discretion.
• Scheduled appointments and coordinated diaries.
• Produced reports and maintained spreadsheets using Microsoft Excel.
• Managed incoming calls, emails and correspondence professionally.
• Performed accurate data entry, filing and general office administration.
• Assisted visitors, colleagues and external stakeholders while ensuring the smooth day-to-day running of the office.

Level 3 Diploma - Clacton Coastal Academy Sixth Form (2015 - 2017)

GCSEs - Clacton Coastal Academy (2010 - 2015)