Jess
Reliable and Friendly Customer Service Professional
Talent
Staines-Upon-Thames, EnglandMember since June 18, 2026
Customer ServiceOrganisation
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Customer ServiceOrganisation
About
Friendly, reliable, and customer-focused professional with strong communication and organisational skills. Fluent in English and French, with experience working to deadlines, supporting clients, and delivering excellent service. Seeking a customer-facing role where I can contribute as a positive and hardworking team member.
Experience
FREELANCE TRANSLATOR
(2020-01 - 2026-12)
- Specialized in translating books, websites, and marketing content from English and Spanish into French.
- Produced accurate, culturally nuanced translations that preserved tone, style, and intent for French-speaking audiences.
- Consistently delivered high-quality work within deadlines, strictly adhering to client guidelines and project requirements.
MARKETING ASSISTANT
(2019-01 - 2020-12)
- Developed a bilingual website (French/English).
- Created and managed a bilingual blog, writing articles in both languages.
- Conducted competitor analysis to support content strategy.
- Managed social media content and engagement.
PRODUCT MANAGER ASSISTANT - PSA Group - CITROEN
(2016-01 - 2018-12)
- Produced bilingual (EN/FR) product documentation.
- Monitored vehicle sales and performance.
- Led website redesign to improve user experience.
- Conducted competitive analysis to identify opportunities.
Education
Master's degree - Marketing - IAE PARIS 12 (2016-01 - 2018-12)
Bachelor's degree - Economics - IAE PARIS 12 (2013-01 - 2016-12)