Jessica Croft

Warm, reliable hospitality professional with experience across high-end hotels, busy restaurants, and nightlife venues. Known for delivering friendly, efficient service under pressure, learning menus quickly, and building strong rapport with guests and teams. Brings energy, adaptability, and a strong work ethic to every shift.

FOH Team Member at Sticks & Sushi (2026-03 – Present)

• Work efficiently as part of a busy FOH team, balancing large sections and service demands with professionalism.
• Provide attentive, knowledgeable service including engaging stories on company history while guiding guests through menus and maintaining consistently high standards.
• Deliver high-end Japanese dining service in a premium, fast-paced restaurant environment

Seasonal Bar Staff at Simmons Bar (2025-12 – 2026-01)

• Delivered high-energy bar service in a fast-paced nightlife environment.
• Managed high-volume drink orders while maintaining speed, accuracy, and customer engagement.
• Supported team during peak festive periods, demonstrating reliability and adaptability.

Waitress at The Lowry Hotel (2025-02 – 2025-09)

• Delivered AA-standard service under pressure, enhancing multitasking and time management.
• Mastered fine-dining etiquette and detailed menu knowledge to confidently advise guests.
• Strengthened teamwork and cross-cultural communication in a high-end environment.

Waitress at Signature Steakhouse (2024-10 – 2025-01)

• Resolved guest issues swiftly and courteously, keeping high-volume operations smooth.
• Built habits of speed, consistency, and efficiency essential for hospitality excellence.
• Provided friendly, attentive service to busy match-day crowds.

Nursery Assistant at Bizzie Kids (2024-02 – 2024-08)

• Supported child development through play, singing, and storytelling.
• Built trust with parents and children; maintained accurate progress records.
• Developed listening, empathy, and responsive communication—transferable to guest service.

Food Runner / Barista at Manchester (2023-06 – 2024-01)

• Built strong relationships with regular customers, boosting repeat visits.
• Supported bar service and took on additional duties to meet team needs.
• Prepared drinks, set tables, and maintained hygiene to top standards.

Sales Assistant at Shop with the Girls (2021-05 – 2022-03)

• Offered personalised product advice; handled cash/POS transactions accurately.
• Managed stock checks, replenishment, and deliveries efficiently.
• Resolved customer concerns professionally, sustaining a loyal client base.

GCSEs

A-levels in History, Sociology, and Law