Joana Bau

Dispatch Customer service

Talent

LeedsMember since August 24, 2026

Exceptional customer service and passenger careStrong communication and interpersonal skillsCalm and confident under pressureConflict resolution and problem-solvingTeamwork in fast-paced, multicultural environmentsPassenger assistance (including PRM and vulnerable travellers)Time management and adaptability to changing schedules

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About

Motivated professional demonstrating strengths in customer engagement and operational support. Adapts to evolving situations with calmness and confidence, ensuring team collaboration and effective communication. Committed to fostering positive customer experiences and supporting business objectives.

Experience

Dispatch Customer service - Capital Outsourcing (Kelly Communications) - Leeds, LEEDS

(2025-11 - 2026-06)

Managed high volumes of calls and emails in fast-paced environment, facilitating efficient customer service
Responded to customer inquiries about orders, deliveries, and delays, ensuring timely and professional resolution
Maintained accurate dispatch and customer records, supporting effective communication and service delivery
Ensured compliance with company procedures, service standards, and delivery timeline

Dispatch Supply Chain - Adeco (Schneider Electric) - Leeds, LEEDS

(2025-05 - 2025-09)

Scheduled and monitored shipments and transport activities to optimise route efficiency
Coordinated daily dispatch operations to ensure timely delivery of goods, minimising delays
Facilitated communication between drivers, warehouse teams, and customers to streamline operations
Managed inventory flow and supported warehouse operations when required
Used logistics systems to update shipment status and performance data

Airport Customer Service Representative - Porto Airport - Porto, Portugal, England

(2022-03 - 2023-01)

Delivered excellent customer service to passengers across check-in, boarding gates, and arrivals areas
Assisted passengers with ticketing, check-in procedures, and baggage handling
Handled customer inquiries, complaints, and special requests professionally
Provided real-time information on flight schedules, delays, and gate changes
Supported passengers with special needs, including PRM (Passengers with Reduced Mobility)
Ensured compliance with airport safety, security, and operational procedures
Processed travel documents and ensured the accuracy of passenger information

Senior Operative Customer Service - Consultant - Luanda Airport - Luanda, Angola

(2021-01 - 2022-01)

Coordinated passenger flow for timely check-in, boarding, and departures, optimising overall process
Contributed to improved service delivery and increased passenger satisfaction
Guided customers through plane shifts, improving travel experience and minimising delays
Communicate effectively with airline staff, ground handling teams, and security personnel
Ensure compliance, security, and operational procedures were followed