Jordan Bentley
Customer Service Engineer
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About
A highly motivated, trustworthy individual who has successfully completed a distinction grade diploma in Information Communications Technician at level 3 and in Business Administration at Level 3. Excellent administrative skills with knowledge of Microsoft Office programs. Attention to detail, a friendly and professional manner are some of my qualities I can bring into any workplace environment.
Skills include: Effective Time Management, Creative Problem-Solving, Active Listening, Efficiency Under Pressure, Critical Thinking, Talented Customer Services
Experience
Field Engineer for market leading telecommunications company
Sep 2021 - present
Liaise with customers to troubleshoot network issues
Install and repair products for businesses including routers, switches and telephone systems
Postwoman
July 2019 - August 2021
Interacting with the general public, building relationships and being a positive ambassador for the company and community
Senior Order Processor
Jan 2017 - June 2019
Management of apprentices within the department
Order processing and creating templates of purchase orders and invoices. Dealing with majority of queries and issues through phone and email. Sales duties including quote taking, pricing, general customer service
Education
Diploma in Business Administration & Advanced Level Apprenticeship in Business Administration - City and Guilds
Sep 2015 - August 2018
Institute for Apprenticeships & Technical Education - INFORMATION COMMUNICATIONS TECHNICIAN (DIGITAL COMMUNICATIONS TECHNICIAN): LEVEL 3 DISTINCTION FEBRUARY 2023
GCSEs in: Business Studies – A | ICT – A | Maths – B | Photography – B
English Literature – C | English Language – C | Science – C | Science – C | German – C
