Juliana Odey

With 9 years of experience, I am a dedicated and results-driven Customer Service Advisory professional. I have a proven track record of delivering exceptional support to clients across diverse industries. My expertise lies in enhancing customer satisfaction through effective problem-solving, communication, and relationship-building skills.

I excel in analysing customer needs and providing tailored solutions to drive positive outcomes. Additionally, I possess strong knowledge of industry standards and retain product and service information to provide effective issue resolution.

• Support the management of the Arsenal Direct inbox by responding to all supporter queries in a timely manner
• Collaborate with supporter services team, warehouse which fulfils orders and relevant 3rd parties to resolve customer queries in a helpful and supportive way.
• Update any shared documents and trackers to response rates and overall performance can be monitored
• Pro-actively suggest ways to reduce inbound and outbound queries and improve customer satisfaction.

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