Junior Alexis

Customer-focused professional with extensive experience across retail, financial services, logistics and aviation

Talent

Southend-on-SeaMember since September 10, 2026

Passenger & customer serviceSafety-conscious workingClear, confident communicationWorking to strict deadlinesDisruption & queue managementAttention to detailTeamwork across operationsCalm under pressureProblem solving & initiativeFlexible shift workingCustomer support & issue resolutionCross-functional teamworkCustomer escalation & de-escalationRelationship building & customer careClear written & verbal communicationTime management & prioritisationProblem solving & troubleshootingLearning new systems & proceduresConfidential information handlingMicrosoft Word

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Passenger & customer serviceSafety-conscious workingClear, confident communicationWorking to strict deadlinesDisruption & queue management

About

Customer-focused professional with extensive experience across retail, financial services, logistics and aviation, including current work as a Passenger Service Agent with Swissport. Skilled at resolving customer issues, communicating clearly with people from varied backgrounds, handling sensitive information, working across teams and remaining calm in fast-moving or challenging situations. BA (Hons) Journalism graduate with strong written and verbal communication, problem-solving and organisational skills, plus confidence learning new systems and procedures.

Seeking to bring this customer-first approach and transferable experience to Juniper Square as a Senior Customer Support Specialist.

Experience

Passenger Service Agent - Swissport

(2026-05)

Deliver frontline customer support in a fast-paced airport environment, guiding passengers through check-in and departure processes and resolving queries accurately.

Handle travel documentation and passenger information with care, following airline, security and operational procedures.
Take ownership of customer issues within role responsibilities, explaining requirements clearly and helping identify practical solutions during delays, changes and other challenging situations.
Work closely with colleagues and airline teams to resolve operational and passenger issues while maintaining clear communication and a professional customer experience.
Manage busy queues, competing priorities and difficult interactions calmly, using judgement, empathy and problem-solving skills.

Career Break

(2023-08 - 2026-05)

Took a planned career break to manage significant family caring responsibilities before returning to employment in aviation.

Logistics Assistant - Culina Logistics - Tilbury

(2023-01 - 2023-08)

Supported day-to-day operations in a busy, time-sensitive environment where accuracy, organisation and responsiveness to changing priorities were essential.

Worked collaboratively with colleagues, followed established processes and helped resolve day-to-day operational issues to maintain efficient workflow.

Customer Service - RBS / NatWest

(2022-01 - 2022-08)

Provided professional customer support, responding to enquiries and helping resolve issues accurately and sensitively.

Handled confidential customer information responsibly while following procedures and maintaining clear, professional communication.
Used judgement and attention to detail when dealing with customer needs in a regulated financial-services environment.

Warehouse Operative / Loader - Tesco Depot

(2020-10 - 2021-12)

Worked in a high-volume distribution environment, meeting accuracy and productivity requirements while following procedures and safe working practices.

Customer Service - Topman

(2013-09 - 2020-06)

Built substantial customer-facing experience over several years, assisting customers, resolving day-to-day issues and maintaining high service standards in a busy retail environment.