Kaniz Khan
Team Leader/Shift Supervisor
Hire this person
Send a job offer directly to this candidate
About
Preparing and cooking of KFC products. Serving customers at the counter. Looking after customers' needs in the dining area.
Experience
Team Leader/Shift Supervisor - KFC Wolverhampton - Queen St, Wolverhampton WV1 3BY
(2023-01)
- Preparing and cooking of KFC products.
- Serving customers at the counter.
- Looking after customers' needs in the dining area.
- Keeping all areas and equipment clean and tidy.
- Taking payment and maintaining cash till.
Customer Service Champion - Shell Aqueduct - Old Walsall Rd, Birmingham B42 1DT
(2022-11 - 2023-02)
- Authorizing pump and monitoring forecourt.
- Taking payment and maintaining cash till.
- Shop and stock management.
- Cleaning the floor and maintaining hygiene.
- Ensure customer satisfaction.
- Costa coffee machine cleaning, top-up, and maintenance.
- Checking and recording expiry date of the items and keep the stock updated.
- Liaison with the retailer.
- Ensure fire and food safety.
Support and Carer - Caring responsibilities of own family (Mother, Father and Grandmother)
(2010-01 - 2022-07)
- Day to day caring responsibilities of my mother with heart disease, fractured leg.
- Escorting mother to the doctors’ appointments, social events.
- Helping mother getting dressed, wash, and eat, maintaining dignity.
- Ensuring that mother’s needs and wishes are met.
- Working with doctors and nurses to provide holistic care.
- Running rehabilitation programme as prescribed.
- Cleaning clothing, household
- Ensuring hygiene, safe and healthy environment.
- Prepare beds, changing bedsheets, pillow, and pillowcases.
- Administering medication under supervision.
- Giving feedback to health and social care professionals
Customer Relation Supervisor - Masalabazaar Metro Outlet (Euro Foods Group)
(2021-10 - 2022-03)
- Monitoring & Supervising employees.
- Dealing with cash & stock management.
- Ensure all item data entry using Epos system.
- Dealing with vendors.
- Ensure positive customer service at every interaction.
Customer Relation Supervisor - Boost Education Service
(2021-01 - 2021-09)
- Lead Management.
- Communicate with students and collect their documents.
- Profile assessment & UK universities application processing.
- Consultation to the student regarding student visa application in the UK universities.
Customer Service Manager - Grameenphone Limited
(2017-11 - 2020-05)
- Achieve the sales target and others KPI.
- Create and Maintain Relations with HVU segment.
- Ensure positive Customer Experience at every interaction.
- Ensure all types of service delivery and sales reporting.
- Member of regional internal audit team.
- Involved with cash management and paper-management
Front Desk Officer - Hybrid Resources (PVT) Limited
(2016-04 - 2017-11)
- Create and Maintain Relations with Client.
- Data Maintaining.
- Involve with accounts work.
- Providing a report to the management
Customer Service Executive - Ceragem Korean Company
(2014-02 - 2015-12)
- Involved in recruitment and training of workers.
- Insure positive customer service.
- Delivered health related information to the customer by presenting a lecture
Education
Master of Business Administration (M.B.A) - Human Resource Management - Metropolitan University (2019)
Bachelor of Business Studies (B.B.S) (Pass) - Bachelor of Business Studies - National University (2014 - 2017)
Higher Secondary Certificate (H.S.C) - Business Studies - Madan Mohan College (2011 - 2013)
Secondary School Certificate (S.S.C) - Science - Police Line High School (2009 - 2011)
