Kate Pickett

Highly experienced and commercially focused Regional Manager and Operations Leader with over 14 years' management experience within the cleaning and service industry. A proven track record of progressing from Operations Manager to Regional Operations Manager and Regional Area Manager, with extensive responsibility for multi-site management, business development, sales, marketing, recruitment, staff training, payroll, client management and operational performance. Experienced in managing multiple contracts and geographically dispersed teams, currently overseeing cleaning operations across a large area covering Bristol through to Cornwall.

Confident managing complex operational requirements while ensuring high standards of service, customer satisfaction and employee performance. Particularly strong in business development, sales and marketing, with practical experience identifying new opportunities, promoting services, developing client relationships, supporting sales activity, winning and retaining contracts, and identifying opportunities to expand existing customer accounts. A confident and commercially aware leader with excellent communication, negotiation and problem-solving skills.

Experienced in working with senior management, clients, supervisors and frontline employees, with the ability to make effective decisions in fast-moving and demanding environments.

REGIONAL AREA MANAGER – CLEANING - Bristol through to Cornwall

(2026-02)

Senior regional management position with responsibility for multiple cleaning sites and teams across a large geographical area covering Bristol through to Cornwall.

• Manage cleaning operations across multiple sites and contracts.
• Coordinate staff, supervisors and operational resources across a wide geographical area.
• Monitor site performance, service standards and customer satisfaction.
• Conduct site visits, inspections and quality checks.
• Manage staffing levels and ensure contracts remain appropriately resourced.
• Organise holiday, sickness and emergency cover.
• Resolve operational problems quickly and effectively.
• Manage competing priorities across multiple sites.
• Maintain strong relationships with clients and site contacts.
• Identify opportunities for business growth within the region.
• Develop and maintain strong relationships with existing and prospective clients.
• Promote company services and communicate the benefits of the company's offering.
• Support new business and sales opportunities.
• Identify opportunities to expand existing customer accounts.
• Support customer retention through proactive relationship management.
• Represent the company professionally with current and prospective clients.
• Maintain commercial awareness of customer requirements and opportunities within the market.
• Recruit and select cleaning staff.
• Manage staff training, induction and ongoing development.
• Manage employee performance and attendance.
• Coordinate staffing and rotas across multiple locations.
• Manage staff hours, wages and payroll information.
• Support employee retention and motivation.
• Manage stock ordering across multiple sites.
• Ensure cleaning materials and equipment are available when required.
• Monitor stock usage and control unnecessary expenditure.
• Coordinate resources across the region.

REGIONAL OPERATIONS MANAGER - HELPFULS CLEANING

(2022-01 - 2026-02)

Senior regional position responsible for managing multiple cleaning sites, contracts and teams, with significant responsibility for operations, business development, marketing, sales, recruitment, training, payroll, customer relationships and stock control.

• Managed day-to-day operations across multiple cleaning sites and contracts.
• Planned staffing requirements across numerous locations.
• Managed geographically dispersed cleaning teams and supervisors.
• Ensured sites remained fully staffed and service delivery was maintained.
• Conducted regular site visits, inspections and quality checks.
• Monitored operational performance and implemented improvements.
• Coordinated holiday, sickness and emergency cover.
• Managed competing priorities across a large geographical area.
• Ensured cleaning contracts met agreed specifications and customer expectations.
• Identified operational risks and implemented practical solutions.
• Played a key role in regional business development and company growth.
• Identified potential new customers and commercial opportunities.
• Developed strong relationships with existing and prospective clients.
• Promoted company cleaning services to potential customers.
• Supported marketing initiatives designed to increase awareness and generate enquiries.
• Assisted with sales opportunities, quotations and proposals.
• Identified opportunities to upsell and expand services within existing contracts.
• Built strong client relationships to encourage contract retention and growth.
• Used knowledge of the local market to identify new business opportunities.
• Supported the development of new contracts from initial enquiry through to mobilisation.
• Represented the company professionally at client meetings and new business discussions.
• Contributed to the company's reputation through excellent service and customer communication.
• Managed relationships with multiple clients across the region.
• Acted as a key point of contact for operational and service matters.
• Dealt confidently with customer concerns and complaints.
• Negotiated practical solutions while protecting client relationships.
• Monitored customer satisfaction and proactively addressed service issues.
• Identified additional service opportunities within existing accounts.
• Managed recruitment across multiple sites.
• Interviewed and selected candidates.
• Managed new-starter inductions and training.
• Coordinated ongoing staff training and development.
• Managed employee performance, attendance and conduct.
• Managed rotas, staffing levels and workforce planning.
• Supported staff retention and motivation.
• Led and supported supervisors and cleaning operatives.
• Managed employee relations and workplace issues.
• Managed and checked staff hours and payroll information.
• Monitored working hours across multiple sites.
• Ensured accurate information was submitted for wage processing.
• Investigated and resolved wage and hours queries.
• Maintained accurate workforce records.
• Managed cleaning stock and equipment across multiple sites.
• Ordered cleaning products, consumables and equipment.
• Monitored stock levels and anticipated future requirements.
• Coordinated deliveries to ensure sites were properly resourced.
• Controlled unnecessary expenditure.
• Considered operational costs when making staffing and purchasing decisions.

OPERATIONS MANAGER - GLEEM LTD – CLEANING COMPANY

(2012-01 - 2022-12)

Managed the day-to-day operations of the business for ten years, with responsibility across operations, multi-site service delivery, marketing, sales, business development, recruitment, payroll, staff management, purchasing and customer relationships.

• Managed multiple cleaning contracts and teams simultaneously.
• Coordinated staff across different customer sites.
• Planned rotas, staffing levels and holiday/sickness cover.
• Monitored service quality and carried out inspections.
• Managed customer relationships and service requirements.
• Resolved operational problems and customer complaints.
• Recruited, interviewed and trained cleaning staff.
• Managed employee performance and attendance.
• Managed staff hours, wages and payroll information.
• Ordered cleaning materials, equipment and consumables.
• Monitored stock levels and purchasing requirements.
• Actively supported company marketing and business development.
• Identified new business opportunities within the local market.
• Promoted the company's cleaning services to potential customers.
• Developed relationships with prospective and existing clients.