Kenny Smith

Results-driven hospitality leader with a proven track record of driving P&L accountability and revenue growth through strategic business planning and operational excellence across Front of House, F&B, and Rooms Divisions. Expert in optimizing cost control, enhancing guest experience, and leading high-performing teams through effective recruitment, training, and staff engagement, consistently exceeding brand standards and guest satisfaction targets.

General Manager - The Rosevine Hotel

(2026-03)

• Achieved 15% year-over-year revenue growth by optimizing P&L management, financial reporting, and strategic business planning.
• Led comprehensive hotel operations across F&B, Front of House, Housekeeping, and Maintenance, ensuring seamless guest experiences.
• Developed and implemented robust F&B strategies, including menu engineering and inventory control, reducing costs by 10%.
• Managed a team of 12, driving recruitment, onboarding, and training initiatives to enhance operational efficiency.
• Partnered with Directors on strategic initiatives, including menu evolution and guest offering enhancements.

Deputy Manager - Balmoral Arms

(2024-05 - 2026-03)

• Achieved 15% increase in guest satisfaction scores by resolving 95% of guest complaints within 24 hours.
• Optimized F&B inventory management, reducing food waste by 10% and increasing profit margins by 5%.
• Led a team of 23 hospitality professionals, enhancing service delivery and achieving 98% brand standard compliance.
• Developed and implemented staff training programs, improving team efficiency and reducing staff turnover by 12%.
• Managed daily operations across F&B, housekeeping, and front office, ensuring seamless guest experiences.

Duty Manager - Dunkeld House Hotel

(2023-06 - 2024-05)

• Achieved 95% guest satisfaction by overseeing multi-departmental management and maintaining high service standards.
• Managed daily hotel operations, resolving guest complaints and improving online review scores by 15%.
• Optimized departmental performance by supporting F&B and Rooms Division Managers, driving operational excellence.
• Ensured seamless communication between operational teams and senior leadership, upholding company procedures.
• Developed a welcoming environment through proactive service and effective team leadership.

Resident Manager - Ellerman House

(2022-02 - 2023-05)

• Oversaw comprehensive luxury residential operations for a 12-suite property, ensuring exceptional guest experiences.
• Directed all aspects of luxury property management, including staff supervision and guest relations for 12 suites.
• Implemented stringent operational protocols to maintain the highest standards of service within a 12-suite luxury residence.
• Ensured seamless guest satisfaction by proactively addressing needs and resolving issues across 12 exclusive suites.