Kiera Thornton

Answer calls and record repair requests accurately Raise jobs for operatives and coordinate repair appointments Book routine and urgent repairs

Customer Solutions Advisor - Cardo Group - Slough, Berkshire

(2026-05)

• Answer calls and record repair requests accurately
• Raise jobs for operatives and coordinate repair appointments
• Book routine and urgent repairs
• Escalate emergency repairs to planning teams
• Liaise with residents and planners to ensure repairs are completed and residents feel heard
• Confirm appointments with residents and provide updates as needed

Support Worker - Annex services - Slough

(2026-02 - 2026-05)

• Supported young people, including young asylum seekers and those from foster care
• Attended appointments and meetings with healthcare professionals and management
• Encouraged independence through daily support and community-based activities
• Assisted with shopping and everyday living tasks
• Built positive working relationships with young people and professionals

Residential Support Worker - Netpex - Herne Bay

(2025-02 - 2025-06)

• Provided 24/7 care and emotional support to children in a residential setting
• Support with daily routines, personal care, activities in the community and within the home, promoting independence and life skills
• Follow and implement care plans with social workers, healthcare providers and education.
• Maintain accurate record keeping, incident reports and progress reports in compliance with regulatory standards.
• Managed challenging behaviours using positive behaviour strategies and safeguarding procedures.

Support Worker - SeeAbility - Herne Bay

(2024-05 - 2025-01)

• Participate in the rota for care of service users as part of the care team.
• Organizing and participating in appropriate activities for service users.
• Fulfil sleep-in duties.
• Support and supervise the service users within the home in accordance with their personal placement plans and the policies, procedures, and practices of the home.
• Work with and manage challenging behavior, enabling service users to develop from needing external control to developing self-control.
• Ensuring service users live their most independent self with support and guidance

Team Leader - Lifeways - Milton Keynes

(2022-11 - 2024-01)

Support Worker - Precious Homes - Bletchley

(2022-03 - 2022-10)

• Participate in the rota for care of service users as part of the care team.
• Organizing and participating in appropriate activities for service users.
• Fulfil sleep-in duties.
• Support and supervise the service users within the home in accordance with their personal placement plans and the policies, procedures, and practices of the home.
• Work with and manage challenging behavior, enabling service users to develop from needing external control to developing self-control.
• Ensuring service users live their most independent self with support and guidance

Key Worker/Support Worker - LIFEWAYS - Milton Keynes

(2021-04 - 2022-02)

• Participate in the rota for care of service users as part of the care team.
• Organizing and participating in appropriate activities for service users.
• Fulfil sleep-in duties.
• Support and supervise the service users within the home in accordance with their personal placement plans and the policies, procedures, and practices of the home.
• Work with and manage challenging behavior, enabling service users to develop from needing external control to developing self-control.
• Administer medication in accordance with company and regulatory body policies and procedures.

WAREHOUSE OPERATIVE - IPS UK

(2019-10 - 2021-04)

• Christmas Temp role.
• Picking and packing goods at high volume.
• Consistently met or exceeded targets for picking and packing.
• Helped new starters adjust, providing training and guidance.
• Stock control.

BTEC LEVEL 2 DIPLOMA - BUSINESS ADMIN BTEC LEVEL - BROOKLANDS COLLEGE (2012 - 2013)

ENGLISH LITERATURE - THOMAS KNYVETT COLLEGE (2010 - 2012)