Erin

Customer-focused professional with experience working in a fast-paced contact centre environment. Skilled in handling customer enquiries, resolving technical issues, managing accounts and delivering excellent customer experiences. Confident communicator with strong problem-solving skills and the ability to work effectively towards performance targets and quality standards. Previous experience in hospitality has developed excellent teamwork, organisation and customer service abilities.

Customer Solutions Advisor - Plusnet

(2024-04)

• Provide customer support and technical assistance for broadband and telecommunications services.
• Investigate and resolve customer issues by identifying problems and providing effective solutions.
• Manage customer accounts, ensuring information is accurate and customer needs are met.
• Communicate clearly with customers, adapting approach to provide a positive customer experience.
• Handle challenging conversations professionally while maintaining customer satisfaction.
• Work within a busy contact centre environment, meeting quality standards and performance targets.
• Collaborate with colleagues to resolve complex customer queries and improve outcomes.

Restaurant Server - Cosmo

(2021-03 - 2022-12)

• Delivered excellent front-of-house customer service within a busy restaurant environment.
• Welcomed customers, managed seating arrangements and provided information on menu options.
• Took orders accurately and processed cash and card payments.
• Supported customers throughout their visit by responding to requests and resolving queries.
• Maintained high standards of cleanliness, hygiene and presentation.
• Worked effectively as part of a team during busy service periods.

Crew Member - Panda Wok

(2020-10 - 2020-11)

• Provided friendly customer service and processed customer orders accurately.
• Managed cash and card payments using point-of-sale systems.
• Prepared food orders while maintaining hygiene and safety standards.
• Worked efficiently in a fast-paced environment.

Picker and Packer - Amazon

(2019-05 - 2019-07)

• Picked and packed customer orders accurately within a high-volume warehouse environment.
• Maintained attention to detail while meeting productivity targets.
• Supported the movement and organisation of stock and deliveries.

NVQ Level 2 - Sports & Fitness Personal Training - Hillsborough College - Sheffield

NVQ Level 1 - Sports & Fitness Personal Training - Hillsborough College - Sheffield

NVQ Level 2 - Health & Social Care - Hillsborough College - Sheffield

NVQ Level 1 - Health & Social Care - Hillsborough College - Sheffield

NVQ Level 2 - Animal Care - Hillsborough College - Sheffield

NVQ Level 1 - Animal Care - Hillsborough College - Sheffield

NVQ Level 2 - Childcare - Notre Dame High School - Sheffield

GCSE - Maths - Notre Dame High School - Sheffield

GCSE - English - Notre Dame High School - Sheffield