Lauran Hoban

Versatile operations and business support professional with experience across hospitality, heritage and community sectors. Skilled in administration, bookings, digital records and process improvement. Currently studying Business and Marketing with The Open University.

Supervisor / Marketing & Front of House - The Horse and Hound Country Inn - Bonchester Bridge

(2022-01)

Support day-to-day business operations across a busy rural pub, restaurant and inn, coordinating customer service, bookings, staff rotas, events and operational priorities.

• Built and maintain administrative systems covering bookings, staff rotas, shared folders, checklists and service guidance documentation
• Drove process improvements by identifying recurring operational issues and creating practical templates, reducing team inconsistencies
• Coordinated event and fundraising activity end-to-end, managing promotional content, resources and budgets through to completion

Community Youth Officer / Community Officer - The Devil's Porridge Museum

(2021-01 - 2022-12)

• Coordinated community projects, events and outreach programmes, managing schedules, budgets and multi-stakeholder communication
• Prepared public-facing written materials and supported project administration across staff, volunteers and community groups
• Maintained volunteer development records and SQA-related documentation, ensuring compliance and up-to-date reporting

Receptionist / Host - Taggarts Jaguar - Glasgow

(2019-01 - 2020-12)

• Delivered professional front-of-house reception in a high-standard corporate environment, managing appointments, enquiries and admin tasks
• Ensured accurate information flow between customers and internal teams, upholding brand standards and customer experience
• Managed competing front-desk priorities with discretion and strong attention to detail in a fast-paced dealership setting

Retail & Postal Service Assistant - Longforgan Village Shop

(2018-01 - 2019-12)

• Delivered customer service, postal transactions, cash handling and stock ordering within a small rural retail operation

Museum Volunteer: Front of House, Archives and Grant Support - Dundee Museum of Transport

(2017-01 - 2019-12)

• Supported visitor reception, archive research, grant application assistance and exhibition planning in a volunteer-led museum

Business and Marketing - The Open University

MSc - Museum Studies: Material Culture and Archaeology - University of Glasgow

BA (Hons) - History and Classical Studies - The Open University