Lera D
Customer Service & Hospitality Professional
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About
Customer services and Hospitality professional with five years of experience across restaurant service, warehouse order processing, restaurant management and casino operations. Progressed from waiter to supervisor and manager, developing communication, teamwork, leadership and customer services skills. Looking to build on this background in a business or hospitality operations role, develop broader management skills and gain practical experience relevant to long term career progression.
Experience
Waiter
(2021 - 2022)
- Served customers in a restaurant environment
- Responded to customer requests and supported a positive dinning experience
- Developed customer service and communication skills.
Warehouse order Processing - My1st Year
(2022 - 2023)
- Worked with customer order in a warehouse environment.
- Supported the processing and handling of orders.
- Developed an organised and detail-focused approach to work.
Waiter, Supervisor and Manager - Restaurant
(2023 - 2025)
- Progressed from waiter to supervisor and then manager
- Gained experience in restaurant operation and customer services.
- Developed leadership, communication and teamwork skills.
- Took on increasing responsibilities as I progressed into supervisor and management roles.
Relief Supervisor Casino - Little Vegas Casino
(2025 - 2026)
- Worked in a supervisory role in a customer- facing environment
- Used communication and customer service skills when assisting customers.
- Supported daily operations and teamwork
Education
Spatial Graphics and Design - Northampton College
Business Tourism and Management - ARU London UNIVERSITY
