LibbyPurdy - ShowJumper

Accomplished professional with extensive expertise in high-volume operations management and a strong focus on customer service excellence. Demonstrates leadership competence through effective delegation, staff mentoring, and employee training. Proficient in compliance monitoring, health and safety regulations, and food hygiene regulation compliance.

Skilled in event planning, scheduling rota creation, and multitasking proficiency. Adept at understanding liquor licensing laws and alcohol licensing laws knowledge, with a keen eye for wine and beverage pairing. Career goal includes leveraging skills in restaurant operations to enhance operational efficiency and customer satisfaction.

Bar and Restaurant Manager at Hotel Indigo (2025-09 – 2026-03)

• Maintained high standards of cleanliness within the restaurant premises, upheld reputation of establishment.
• Ensured compliance to health and safety regulations for safe dining environment.
• Trained new team members, enhanced service quality.
• Coordinated events and parties to increase restaurant revenue.
• Enhanced customer satisfaction by addressing and resolving complaints promptly.
• Implemented new menus, improved dining experience.
• Allocated resources to properly staff shifts and maintain adequate service levels across all restaurant areas.
• Planned staff rotas of 12 staff members to meet customer demand whilst remaining under budget.
• Monitored restaurant performance to identify and implement improvement initiatives.
• Reconciled cash and credit card transactions to maintain accurate records.

Bar and Bistro Supervisor at Hotel Du Vin (2024-08 – Present)

Over the past year, I have worked at Hotel du Vin in Exeter as a Supervisor for the Bar and Bistro. In this role, I've also taken on Duty Manager responsibilities during hotel shifts, which involve resolving day-to-day issues, such as guest concerns with food or accommodation ensuring smooth operations across departments. I oversee the bar and restaurant during busy morning and evening services, coordinate and manage large-scale events including weddings and functions for up to 80 guests, and support the reception team when needed.

My role also includes daily cashing up after breakfast, lunch, and dinner services, and ensuring the bar and restaurant run efficiently and to a high standard.

Barista Maestro | Supervisor at Costa Coffee (2020-10 – 2024-08)

For the past four years I have worked for Costa Coffee making my way from trainee barista to Supervisor, now training to be a store manager. I have acted as Store Manager for quite a period of time in both Warminster and the busy High Street Store in Exeter.

• Opening and closing the store
• Running the shift
• Cashing up
• Ordering stock
• Receiving deliveries
• Staff training
• Doing staff rotas
• Implementing the new shop campaigns when necessary
• This is a customer facing role which I really enjoy and I have gained a lot of experience supervising multiple teams.

Head Barista at Forage @Wadswick (2018-11 – 2020-07)

Working at Forage taught me a lot about the importance of following company values and customer service. Over the course of two years the little coffee shop I worked in expanded into a very busy restaurant and cafe. During this time I gained extensive Barista training and discovered my love for coffee and hospitality.

Barista / apprentice baker at Crosskeys pub

Crosskeys was my first job and was where I discovered my love for coffee and baking. I would love the opportunity to further my knowledge in both of these areas.

NVQ Level 2 Beauty in Beauty – Bath College (2018-01)